Q: What is the difference between Entitled and Usage?

For an organization, Entitled indicates the number of active subscriptions for a subscription type. Usage indicates the number of APs located at sites that have this feature enabled. If the Usage value exceeds the Entitled value, the Mist dashboard displays a warning message.

Question 1

How can I obtain a trial subscription?

Accepted Answer

You can obtain a trial subscription when you create a new organization. To obtain a trial subscription for an existing organization, contact the sales or support team.

Question 2

Where can I view my subscriptions?

Accepted Answer

You can view the details of your subscriptions in the

Organization

>

Admin

>

Subscriptions

page in the Juniper Mist portal.

Question 3

How can I view or move subscriptions for devices?

Accepted Answer

Subscriptions are applicable to organizations, not specific devices. If an organization has a subscription, the corresponding devices consume the subscription. You can view all your subscriptions on the Subscriptions page, and you don't need to assign them to devices.

Question 4

What happens when a subscription expires?

Accepted Answer

If a subscription expires or if you have insufficient subscriptions, devices remain operational. You'll receive sufficient warning notifications ahead of the subscription expiry. If the subscriptions expire and you do not renew them, then the access to the Juniper Mist portal will be disabled. You cannot monitor or make any further configuration changes to your network until you renew the subscriptions.

Question 5

How do I renew a subscription?

Accepted Answer

You'll receive an activation code when you renew a subscription. You can claim that code in the Juniper Mist portal, and the subscriptions will be added to your organization. SeeRenew a Subscription.

Question 6

What is the difference between Entitled and Usage?

Accepted Answer

For an organization,Entitledindicates the number of active subscriptions for a subscription type.Usageindicates the number of APs located at sites that have this feature enabled. If the Usage value exceeds the Entitled value, the Mist dashboard displays a warning message.

Question 7

What does the One or more subscriptions have expired or exceeded their entitled usage warning message indicate?

Accepted Answer

This warning message indicates that you do not have sufficient subscriptions—for example, SUB-MAN (Wireless) and SUB-VNA (Marvis)—for the services that you are currently using. We recommend that you contact your sales representative to purchase the required quantity of subscriptions.

Question 8

Why does the Subscriptions page display that the subscriptions are decommissioned even though I renewed the subscriptions?

Accepted Answer

You should receive a new activation code by e-mail when you request for a subscription renewal. You can add this code to your organization to renew the subscriptions. SeeActivate a Subscription.

If you do not receive the activation code, open a support ticket and provide your order number.

Question 9

Will the Juniper Mist Cloud disconnect the access point (AP) automatically when the subscription expires?

Accepted Answer

No. Your network will continue to operate after the subscription expires. However, if you do not intend to renew the subscription, Juniper Networks reserves the right to disable access to the Juniper Mist portal or to terminate the organization dashboard. No support will be available for inactive subscriptions.

Question 10

Can subscriptions be moved from one organization to another?

Accepted Answer

Yes, provided that the administrator moving the subscriptions is a Super User in both the organizations.

Question 11

What are the requirements for moving subscriptions between organizations?

Accepted Answer

Contact the Juniper Mist support team for this information.

Question 12

Where can I view the API documentation for subscriptions?

Accepted Answer

You can view the API documentation at.

Question 13

Can subscriptions be co-termed?

Accepted Answer

Yes. Contact the Juniper Mist support team for more details.

Question 14

How can I move subscriptions from the global environment to the EU environment?

Accepted Answer

You'll need to delete the subscription from the global environment and then reclaim it in the EU environment by using the following API:

Question 15

Which API call should I use to obtain a summary of the subscriptions?

Accepted Answer

GET /api/v1/orgs/:org_id/licenses

For more information, seeGet Org Licenses Summary.

Question 16

Which API call should I use to obtain the subscription usage information by sites?

Accepted Answer

GET /api/v1/orgs/:org_id/licenses/usages

For more information, seeGet Org Licenses by Site.

Question 17

When does my 90-day free trial start?

Accepted Answer

Your 90-day free trial starts when you create an organization.

Question 18

When does the term for a subscription start? Is the term tied to the date when the subscription is activated using the activation code?

Accepted Answer

The start date for a subscription is the date when we ship the order or send you the activation code by e-mail.

Question 19

Will I receive a notification before my subscriptions expire?

Accepted Answer

Yes, we will notify you multiple times so that you can plan the renewals accordingly. We will send you the first notification 90 days before the expiry date of your subscription.

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Juniper Mist订阅常见问题解答

如何获取试用订阅？

我在哪里可以查看我的订阅？

如何查看或移动设备的订阅？

订阅到期后会发生什么情况？

如何续订订阅？

“授权”和“使用”有什么区别？

一个或多个订阅已过期或超过其授权的使用警告消息表示什么？

为什么即使我续订了订阅，“订阅”页面仍显示订阅已停用？

订阅到期时，瞻博网络 Mist 云是否会自动断开接入点（AP）的连接？

是否可以将订阅从一个组织转移到另一个组织？

在组织之间移动订阅有哪些要求？

在哪里可以查看订阅的 API 文档？

订阅可以共同使用吗？

如何将订阅从全球环境转移到欧盟环境？

我应该使用哪个 API 调用来获取订阅的摘要？

我应该使用哪个 API 调用来获取站点的订阅使用信息？

我的 90 天免费试用何时开始？

订阅期限何时开始？该期限是否与使用激活码激活订阅的日期相关联？

订阅到期前我会收到通知吗？