Maintain and optimize your network with Juniper Services and Support.
Juniper Networks Support is with you 24 hours a day, seven days a week, 365 days a year, helping to keep your network up and running at optimum efficiency. Our global service organization is here for you whether you choose to contact us by phone or through our Customer Support Center. Click on the map to see the locations of our Juniper Technical Assistance Centers (JTAC) and depots for spare parts. Click here for our service partners.
We offer different levels of support based on your needs and the complexity of your network. With every service contract, you receive the benefits of our service automation tools - Junos Space Service Now and Service Insight.
Juniper Care is a family of services and support tools that covers our hardware and software products and includes our Service Automation capabilities.
Juniper Care delivers a combination of service automation tools, including Junos Space Service Now and Junos Space Service Insight, award-winning 24x7 mission critical support, and E-Support and E-Learning. The combination ensures your network is running reliably, decreasing your operational costs, and protecting your network investment.
- Service Automation, powered by Junos Space Service Now, reduces the time for problem identification and diagnostics. It improves staff productivity because they can concentrate on running the network instead of fixing the equipment.
- Junos Space Service Insight is a powerful service automation platform that provides proactive reports that empower your organization to make decisions based on network information and business intelligence. It does more than "automate" – it reduces risk by discovering errors before they become problems.
Juniper Care is available with a choice of hardware replacement options, based on geographic availability. Please contact your Juniper Account Manager or Partner for more specifics.
Juniper Care Software Advantage
Juniper Care Software Advantage integrates software updates and upgrades with comprehensive technical support that keep your critical software applications at optimal performance, and at the same time increase your operational efficiency by leveraging our industry-leading expertise.
Juniper Care Software Advantage service covers Juniper software such as Junos Space applications, edge software, security, and wireless applications, to help extend and enhance the lifetime of your software products. Service entitlement includes:
- Immediate access to all software updates, upgrades and patches
- Global 24x7x365 remote technical support with unlimited service request
- Online support
Every Juniper Care contract comes with Junos Space Service Now and Service Insight applications that provide automation and targeted information for your network, and result in enhanced productivity and proactive monitoring of the network.
Junos Space Service Now provides automated incident management and inventory management that allow you to choose how you want to deploy, receive, and manage, the information gathered from each Junos-based device. You can also track support contract coverage and expiration dates, as well as have access to a complete inventory of your Junos-based devices.
Junos Space Service Insight sends targeted, proactive bug notifications and end of life, end of service and end of engineering, reports for the devices on your network. Having this information proactively and on demand keeps you ahead of potential issues in your network.
Juniper Care Plus
Juniper Care Plus is proactive network service providing a high level of personalization. Juniper Care Plus keeps your network at optimum readiness through a combination of advanced services that mitigate risks, provide application reliability, reduce learning curves, and accelerate time to value, including:
- High-touch support of a Service Manager
- Direct access to senior engineers
- Proactive network automation solutions that help automate and simplify the network
- Personalized network services such as training, network consulting and management of your service deliverables
The pre-requisite service product is having a Juniper Care contract in place that ensures you can take full advantage of all the Juniper Care Plus features, capabilities, and benefits.
Additional available services:
- Resident Engineer that provides operational assistance and expertise for all Juniper technologies and products in your network.
- Resident Consultant who provides highly customized architecture and design assistance and expertise, helping to establish your new or upgraded network.
- Focused Technical Support engineering team has a deep understanding of your network architecture, design, layout, even the applications that your network solution runs on, and can respond to your highest priority incidents, accelerating the time to resolution and enabling higher availability.
For more information on Juniper Care Plus, please contact your Juniper Account Manager or Partner.
Advanced Services Descriptions Documents
Juniper Premium Care
Juniper has developed Juniper Premium Care for the most complex and largest networks that require multiple Juniper services to meet their ongoing needs, a fully customized offering. For more information on this exclusive service, please contact your Juniper Account Manager or Partner.