Operate Services

Maintain and optimize your network with Juniper Services and Support.

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Feature Juniper Care Juniper Care Software Advantage Juniper Care Plus*
JTAC Access X X Included with Juniper Care
Software Releases X X Included with Juniper Care
CSC online Esupport X X Included with Juniper Care
Hardware Replacement Options X Not Applicable Included with Juniper Care
Junos Space Service Now/Service Insight X Not Applicable Included with Juniper Care
eLearning X Not Applicable Included with Juniper Care
Training Credits Not Applicable Not Applicable X
Consulting Credits Not Applicable Not Applicable X
Service Manager Not Applicable Not Applicable X
Junos Space Service Insight Not Applicable Not Applicable X
Expert to Expert Access Not Applicable Not Applicable X
Resident Engineer Optional** Optional** Optional**
Resident Consultant Optional** Optional** Optional**
Focused Technical Support Not Applicable Not Applicable Optional**
*An active Juniper Care support contract is a pre-requisite to purchasing Juniper Care Plus.
** Additional fees and contract apply. An active Juniper Care or Juniper Care Plus contract must be in place for all equipment at the customer site.
Juniper Care Entitlements Core Core Plus Next-Day Ship Next-Day Delivery Next-Day Onsite Same-Day Same-Day Onsite
Unlimited JTAC 24X7 X X X X X X X
Software Releases X X X X X X X
CSC Online E-Support X X X X X X X
Junos Space Service Now X X X X X X X
E-Learning X X X X X X X
Return-to-Factory   X          
Next-Business-Day
Advanced Replacement
Parts Shipment
    X        
Next-Business-Day
Advanced Replacement
Parts Delivery
      X X    
Same-Day Advanced
Replacement Delivery
          X X
Onsite Technician         X   X
Complementary Options include the Resident Engineer and Resident Consultant.
The Resident Engineer provides troubleshooting and operational assistance and expertise for a constantly growing list of technologies and products.

The Resident Consultant provides highly customized network architecture and design assistance and expertise for a constantly growing list of technologies and products.
Juniper Care Entitlements Core Core Plus Next-Day Ship Next-Day Delivery Next-Day Onsite Same-Day Same-Day Onsite
Unlimited JTAC 24X7 X X X X X X X
Software Releases X X X X X X X
CSC Online E-Support X X X X X X X
Junos Space Service Now X X X X X X X
E-Learning X X X X X X X
Return-to-Factory   X          
Next-Business-Day
Advanced Replacement
Parts Shipment
    X        
Next-Business-Day
Advanced Replacement
Parts Delivery
      X X    
Same-Day Advanced
Replacement Delivery
          X X
Onsite Technician         X   X
Complementary Options include the Resident Engineer and Resident Consultant.
The Resident Engineer provides troubleshooting and operational assistance and expertise for a constantly growing list of technologies and products.
The Resident Consultant provides highly customized network architecture and design assistance and expertise for a constantly growing list of technologies and products.