Session Smart Routing Improves Retail Voice Reliability
Hello? Hello? Can you repeat that? Still there?
In retail, dropped calls mean missed opportunities –– and even bad reviews. Fortunately, tunnel-free Session Smart Routing (SSR) from Juniper, combined with AI-driven SD WAN, can improve voice reliability in stores, make dropped calls a thing of the past, and improve your business results. See how now.
You’ll learn
How one retailer improved voice reliability in stores
How you can keep your calls up even when link quality degrades
How SSR can reduce call latency, provide instant failover, and prioritize applications
Who is this for?
Transcript
0:02 Hello National auto parts how can I help you?
0:05 Can you repeat that?
0:06 Are you still there Sir?
0:09 Hello hello shoot.
0:12 Another drop call.
0:13 I hope they don't leave a bad review.
0:15 I guess I'll put in another ticket with IT.
0:23 More dropped calls, more missed opportunities.
0:27 The lack of voice reliability in stores is really hurting our business.
0:30 We need something that can keep our calls up even when the link quality degrades.
0:37 Been hearing good things about Juniper tunnel free sessions, smart routing.
0:42 Reduce latency, application prioritization.
0:46 Instant failover between links.
0:48 This is exactly what we need.
0:51 Someone getting a promotion.
0:58 Hello National Auto Parts how can I help you?
1:00 Yes, we can certainly help you with that.
1:02 Yes, we have plenty of that brand in stock, but it's going fast.
1:06 I'll set some aside for you.
1:09 I don't know what it did, but I haven't had a single drop call in weeks.
1:14 Every call is crystal clear.
1:15 And sales are way up.
1:17 We haven't had to put a new ticket in.
1:18 With it either.
1:20 But they're happy to not be hearing from.
1:22 Us every two seconds.
1:24 Thank you juniper.
