Marvis AI Assistant

Marvis® AI Assistant, formerly known as Marvis Virtual Network Assistant, is our AI interface product. It works with the Marvis® AI engine to transform how teams interact with enterprise networks. The assistant streamlines agentic AI operations and optimizes experiences from client to cloud across wireless access, wired access, SD-WAN, WAN routing domains, as well as data center environments.

You don’t need any specialized knowledge or skills to use the assistant—it relies on a conversational interface that leverages natural language processing and understanding (NLP and NLU), large language models (LLMs), and generative AI (GenAI) for intuitive interactions. By providing proactive and prescriptive actions, Self-Driving Network™ operations, digital experience twinning, and integrated helpdesk functions, Marvis AI Assistant keeps your team one step ahead.

Central to Juniper’s unique AI-native network support model, the assistant constantly ingests data and learns from network devices and applications. This ensures a wide breadth of expertise with the highest level of efficacy. Put simply, you can resolve more issues quickly with increased accuracy, maximizing user and operator experiences while minimizing IT costs.

Extending beyond wired and wireless, Marvis AI Assistant for Data Center delivers simplified AIOps capabilities that optimize the entire data center life cycle. It works in conjunction with Juniper Apstra Data Center Director to provide proactive and prescriptive data center actions and simplify knowledge base queries. Plus, the Marvis for Routing extension enables chat assistance for WAN operation, streamlining searches for documentation while improving performance degradation troubleshooting.

For the first time ever, a single AI network assistant provides end-to-end visibility and assurance across all enterprise domains—from campus and branch to data center.

Gap Inc. Transforms In-Store Wi-Fi Experience with AI-Native Networking

Doris and Don Fisher opened the first Gap store in 1969 with a simple idea—to make it easier to find a pair of jeans and a commitment to do more. Over the last 50+ years, the company has grown from a single store to a global fashion business.

While Gap, Inc. transformed their business, technology transformed the way shoppers interact with their favorite brands. A multichannel experience is the new normal, and e-commerce sales continue to grow rapidly in comparison to in-store sales. Consumers don’t simply want to shop for products; they want to seek out a more engaging experience. To give customers and retail associates the best experience with in-store Wi-Fi, Gap Inc. found AI-native networking to be a perfect fit.

Cloud subscriptions in the Mist platform family

Screenshot of MARVIS troubleshooting details

Marvis AI Assistant

Our Marvis AI Assistant, the first AI-native virtual network assistant, is the Marvis AI engine’s conversational interface. It optimizes user experiences with proactive actions and self-driving network operations. A natural language conversational interface provides simple and seamless interactions, making Marvis AI Assistant an integrated member of any IT team.

Technical Features
  • Faster issue resolution by reducing mean time to resolution/innocence (MTTR/MTTI)
  • Greater network insights with minimal human effort by correlating data to draw informed conclusions
  • Proactive identification and resolution of issues before they impact end user experiences
  • Enhanced network visibility through increased visibility into third-party device performance
  • Quicker support responses by running every Mist™ support ticket through Marvis AI Assistant
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Screenshot of Juniper Wi-Fi Assurance cloud service

Juniper Wi-Fi Assurance

Powered by the Marvis AI engine, the Juniper® Wi-Fi Assurance cloud service automates troubleshooting and operations, making wireless networks predictable, reliable, and measurable while providing near-real-time visibility into service levels.

Technical Features
  • Proactive optimization of wireless performance
  • Simple and secure access to resources
  • Dynamic packet capture for troubleshooting
  • Proactive root-cause identification
  • Network automation with APIs
Marvis Minis with a floor plan in the background.

Marvis Minis

Marvis Minis proactively simulate user connections digitally to learn the network configuration via unsupervised machine learning and proactively highlight network issues. They work with the Mist platform to proactively simulate user connections to instantly validate network configurations and find/detect problems before they have a chance to negatively impact end user experience.

Technical Features
  • Always-on for proactive validation of network and application experiences and availability 
  • Constant contextual learning with no need for manual configuration or adjustment required
  • Comes standard with a Marvis® AI Assistant (formerly known as Marvis Virtual Network Assistant) subscription—no additional hardware or software required
  • Dynamic PCAP for quick and easy troubleshooting of failures
  • Validates adds/moves/changes in seconds versus days
  • Fully integrated with the Marvis AI engine to continuously enrich existing AI models
  • Correlates and identifies which network segment is causing poor user experiences
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Marvis AI Assistant FAQs

What is Marvis AI Assistant?

Marvis AI Assistant uses the Marvis AI engine to transform how IT teams interact with enterprise networks. With natural language processing (NLP), a conversational assistant, prescriptive actions, Self-Driving Network™ operations, and integrated helpdesk functions, Marvis AI Assistant streamlines operations and optimizes experiences from client to cloud across wireless access, wired access, and SD-WAN domains.

How does Marvis AI Assistant help customers?

With Marvis AI Assistant, customers benefit from:

  • Faster issue resolution: Reduce mean time to resolution/innocence (MTTR/MTTI)
  • Network insights: Reduce human effort by correlating data to derive conclusions
  • Proactive troubleshooting: Get notified about issues before end users complain, ensuring a seamless and smooth user experience
  • Enhanced network visibility: Gain visibility into third-party devices
  • Quicker support responses: Every Mist support ticket is run through Marvis AI Assistant, leading to quicker support responses

Is Marvis AI Assistant the same as Mist?

No, Marvis AI Assistant is a virtual network assistant that uses the Mist platform for exceptional automation, insight, and assurance. The assistant is an orderable product, whereas Mist is embedded within products.

What is in Marvis AI Assistant’s features set?

Key features of Marvis AI Assistant include:

  • Proactive issue resolution to identify and resolve network problems before they impact end user experiences
  • Natural Language Processing (NLP) to provide clear, actionable answers to conversational inquiries
  • Network configuration validation to find/detect problems without requiring users present
  • Seamless integration with client devices and applications to assure optimal end-to-end experiences

What integrations enhance Marvis AI Assistant’s conversation interface?

Juniper has expanded Marvis AI Assistant’s conversational interface by integrating with ServiceNow, Microsoft Teams, LLM, Zoom, and Zebra Technologies.

What are Marvis Minis?

The industry’s only AI-native networking digital experience twins, Marvis Minis proactively simulate user connections digitally to instantly validate network configurations and find/detect problems without users being present. Marvis Minis come standard with a Marvis AI Assistant license.

What is Marvis AI Assistant for Data Center?

Marvis AI Assistant for Data Center extends the reach of the virtual network assistant, providing insight into data center environments. This includes proactive actions, cross-launching of the Apstra Data Center Director platform, and a conversational interface for simple data center knowledge base queries. All this information can be displayed in a single Marvis AI Assistant dashboard for complete visibility and assurance across all network domains.