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Return Procedure for the SRX550 High Memory Services Gateway
Locating the SRX550 High Memory Services Gateway Chassis Serial Number and Agency Label
Locating the SRX550 High Memory Services Gateway Mini-PIM and GPIM Serial Number Labels
Listing the SRX550 High Memory Services Gateway Component Serial Numbers with the CLI
Required Tools and Parts for Packing the SRX550 High Memory Services Gateway
Packing the SRX550 High Memory Services Gateway for Shipment
Packing SRX550 High Memory Services Gateway Components for Shipment
Returning the SRX550 HM Chassis or Components
Contacting Customer Support
Once you have located the serial numbers of the device or component, you can return the device or component for repair or replacement. For this, you need to contact Juniper Networks Technical Assistance Center (JTAC).
You can contact JTAC 24 hours a day, 7 days a week, using any of the following methods:
On the Web: Using the Service Request Manager link at https://support.juniper.net/support/
By telephone:
From the US and Canada: 1-888-314-JTAC
From all other locations: 1-408-745-9500
Note:If contacting JTAC by telephone, enter your 12-digit service request number followed by the pound (#) key if this is an existing case, or press the star (*) key to be routed to the next available support engineer.
When requesting support from JTAC by telephone, be prepared to provide the following information:
Your existing service request number, if you have one
Details of the failure or problem
Type of activity being performed on the services gateway when the problem occurred
Configuration data displayed by one or more
show
commandsYour name, organization name, telephone number, fax number, and shipping address
The support representative validates your request and issues a Return Materials Authorization (RMA) number for return of the device or component.
Return Procedure for the SRX550 High Memory Services Gateway
To return an SRX550 High Memory Services Gateway or component to Juniper Networks for repair or replacement:
For more information about return and repair policies, see the customer support webpage at https://www.juniper.net/support/guidelines.html.
For product problems or technical support issues, open a support case using the Case Manager link at https://www.juniper.net/support/ or call 1-888-314-JTAC (within the United States) or 1-408-745-9500 (outside the United States).
Locating the SRX550 High Memory Services Gateway Chassis Serial Number and Agency Label
The SRX550 High Memory Services Gateway serial number is located on the bottom of the device on the compliance/agency label.
Locating the SRX550 High Memory Services Gateway Mini-PIM and GPIM Serial Number Labels
Mini-Physical Interface Modules (Mini-PIMs) and Gigabit-Backplane Physical Interface Modules (GPIMs) are field-replaceable on the SRX Series Services Gateway. Each Mini-PIM and GPIM has a unique serial number. The serial number label is located on the right side of the Mini-PIM, when the Mini-PIM is horizontally oriented (as it would be installed on the device). The exact location might be slightly different on different Mini-PIMs and GPIMs (XPIMs or GPIMs), depending on the placement of components on the Mini-PIM and GPIM.
Listing the SRX550 High Memory Services Gateway Component Serial Numbers with the CLI
Before contacting Juniper Networks to request a Return Materials Authorization (RMA), you must find the serial number on the SRX550 High Memory Services Gateway or component.
To list all of the SRX550 High Memory Services Gateway components and their serial numbers, enter the following command-line interface (CLI) command:
user@host> show chassis hardware
Hardware inventory: Item Version Part number Serial number Description Chassis DA3515AK0016 SRX550M Midplane REV 03 750-063950 ACMW7426 Routing Engine REV 03 711-062269 ACMT8374 RE-SRX550M FPC 0 FPC PIC 0 6x GE, 4x GE SFP Base PIC Xcvr 6 REV 02 740-011613 PLN4Q4R SFP-SX Xcvr 7 REV 02 740-011613 PLH5R83 SFP-SX Xcvr 8 REV 02 740-011613 PPF68ZA SFP-SX Xcvr 9 REV 02 740-011613 AM1301SZEZL SFP-SX FPC 1 REV 00 750-064611 ACMX2090 FPC PIC 0 1x T1E1 mPIM (RoHS) FPC 2 REV 00 750-064613 ACMW2386 FPC PIC 0 1x Serial mPIM (RoHS) FPC 3 REV 00 750-064614 ACMZ1330 FPC PIC 0 16x GE POE gPIM (RoHS) FPC 6 REV 02 750-064615 ACMS8119 FPC PIC 0 8x SFP gPIM (RoHS) Xcvr 0 REV 01 740-013111 92244027 SFP-T Xcvr 1 REV 02 740-011613 PLH5KLM SFP-SX Xcvr 2 REV 02 740-011613 PPF68YU SFP-SX Xcvr 3 REV 02 740-011613 PN356ST SFP-SX Xcvr 4 REV 02 740-011613 PLN54T1 SFP-SX Xcvr 5 REV 01 740-020465 DDK2008229 SFP-1000BASE-BX10-D Xcvr 6 REV 02 740-011613 PPF68YV SFP-SX Xcvr 7 REV 02 740-011613 PPF68YW SFP-SX Power Supply 0 Rev 04 740-028131 WG02251 PS 645W DC Power Supply 1 Rev 04 740-028131 WH02925 PS 645W DC
In the show chassis hardware
command, the
Gigabit-Backplane Physical Interface Module (GPIM) slot number is
reported as an FPC number, and the GPIM number (always 0) is reported
as the PIC number.
Most components also have a serial number ID label attached to the component body.
Required Tools and Parts for Packing the SRX550 High Memory Services Gateway
To remove the components from the SRX550 High Memory Services Gateway or to remove the services gateway from a rack, you need the following tools and parts:
Blank panels to cover empty slots
Electrostatic bag or antistatic mat for each component
Electrostatic discharge (ESD) grounding wrist strap
Flat-blade screwdriver, approximately 1/4 in. (6 mm)
Phillips (+) screwdrivers, numbers 1 and 2
Packing the SRX550 High Memory Services Gateway for Shipment
To pack the SRX550 High Memory Services Gateway for shipment:
Packing SRX550 High Memory Services Gateway Components for Shipment
Follow these guidelines for packing and shipping individual components of the services gateway:
When you return a component, make sure that it is adequately protected with packing materials and packed so that the pieces are prevented from moving around inside the carton.
Use the original shipping materials if they are available.
Place the individual component in an electrostatic bag.
Write the Return Materials Authorization (RMA) number on the exterior of the box to ensure proper tracking.
Do not stack any of the services gateway components during packing.