Experience-First Networking with CEO Rami Rahim | Juniper Global Summit
The global network is more critical than ever.
Juniper is leading the industry in delivering the best experience for network operators and end users. Hear from CEO Rami Rahim on Experience-First Networking in this video from the Juniper Global Summit.
How networks have become core to the value chain of all businesses
Why networks of the next decade will look drastically different
Why we must shift the focus from performance and scale to operational simplicity
Who is this for?
00:07 -Hello everyone, and thank you for joining us.
00:09 I am thrilled and grateful you've made the time to be here with us today.
00:15 It probably goes without saying
00:16 that this past year has been extraordinary.
00:19 So I first want to thank the healthcare workers and everyone else on the front
00:24 lines, keeping us safe and striving to maintain our way of life
00:28 as best we can, as well as send my sincere thoughts
00:32 to everyone who' s been affected by the COVID-19 pandemic.
00:36 Of course, the past year has also cast a spotlight
00:40 on many aspects of life that we used to take for granted.
00:44 From my view as CEO of a networking company, it' s never been
00:48 more apparent how critical the global network is to maintaining
00:52 some level of continuity in both business
00:55 and our personal lives, but change is afoot.
00:59 In fact, change has always been a driving
01:02 force since the early days of the internet.
01:05 Today, that pace of change has only accelerated.
01:10 It' s accelerated the nature of our modern world, the need for businesses
01:15 to digitize, and our insatiable appetite to consume and create data.
01:21 It all dictates a radically different approach
01:24 to how we build the foundation of our digital lives.
01:30 Before we dive into what these changes mean for Juniper and how they drive
01:35 our innovation, I assume most of you caught the news a month or so ago
01:40 about the NASA Rover Perseverance landing on Mars.
01:45 As a technologist and an enthusiast,
01:48 it was fascinating
01:49 for me to follow this event, not only because of what it means
01:53 for scientific discovery and interplanetary research but also
01:57 how they managed to accomplish this incredible mission.
02:01 As a great customer of ours, watching the NASA Jet Propulsion Lab fulfill
02:06 its mission has also certainly filled me with a great sense of pride.
02:13 Let' s rewind quickly for a little historical context
02:16 to the first moon landing of Apollo 11 in 1969.
02:21 That moon mission and the spacecraft that was built to accomplish it were
02:26 packed with what represented the pinnacle of technology at the time,
02:30 state-of-the-art redundant computer systems, cooling space
02:34 suits, space-age fireproof materials, and freeze-dried food.
02:39 Guiding the lunar landing module
02:41 required the precise control of three human
02:44 astronauts who navigated its descent onto the moon for the first time in history.
02:52 Even with computers onboard, astronaut Neil Armstrong still had
02:57 to manually take control of the craft in the last moment of the landing
03:01 to carefully lower it down onto the moon' s surface
03:05 while avoiding dangerous like boulders and craters.
03:09 In Armstrong' s words, The unknowns were rampant,
03:12 and there were just a thousand things to worry about.
03:18 Fast forward to modern day,
03:20 the objective is now to land a human on Mars.
03:24 The problem of course is that Mars is millions of miles farther
03:28 than the moon, so a journey there takes over 100 times longer.
03:33 It is no wonder that it is a journey that still
03:37 cannot be accomplished by humans, at least not yet.
03:40 The technical barriers are just immense.
03:44 At least for now, the name of the game will be about uncrewed missions.
03:49 While feasible, these missions are certainly no small feat.
03:54 NASA' s Perseverance project started in 2013 and costs
03:58 almost three billion in development dollars.
04:01 Practically every aspect of the mission has been awe-inspiring,
04:07 but maybe the most amazing part was in the Rover landing itself.
04:11 It's seriously the stuff of science fiction thrillers.
04:16 The process to get the landing craft, carrying the Rover
04:20 onto the surface of Mars only took around seven minutes.
04:24 Seven minutes commonly referred to by mission controllers
04:28 as seven minutes of terror, and for good reason.
04:33 In that short time period, the spacecraft had to slow
04:37 down from over 12,000 miles an hour down to zero
04:41 without crashing onto the planet' s surface.
04:45 It had to see below and around itself and make constant adjustments
04:50 to avoid poor landing sites on a challenging Martian terrain.
04:55 It had to shed its solar panels, radios, and fuel
04:59 tanks at precisely the right time on the way down.
05:03 With a communication latency between earth and Mars, anywhere
05:06 between five and 20 minutes, the landing had to be fully autonomous.
05:12 In other words, no human involvement whatsoever.
05:17 It should come as no surprise
05:19 that the Perseverance Rover has more automation
05:22 and artificial intelligence technology built into it than any prior Mars mission.
05:29 Humans had been completely eliminated from the equation by necessity.
05:36 Why am I telling you all this? To make a point.
05:39 While the situation might not be quite as extreme here on Planet
05:43 Earth, the need to remove humans from the equation exists here as well.
05:51 It goes without saying that without humans
05:54 a mission like this would not be possible at all,
05:58 but achieving more and exploring further becomes a practical,
06:02 impossible feat without the help of machines or automation and AI.
06:10 Humans need to have the time to focus on innovating, on building
06:14 amazing things that deserve to be celebrated, like the networks,
06:19 the power connections, and empower change around the world.
06:23 Planning what a network should look like, setting up and configuring it,
06:27 and then running ongoing maintenance and troubleshooting,
06:30 managing updates and assuring service uptime can comprise
06:34 a monumental series of complicated tasks, manual tinkering,
06:38 and days and days of tedious work.
06:42 Those are precious days that could be spent on higher-level tasks that drive
06:48 the business forward, not just wasted on keeping the IT lights on.
06:54 For decades, this industry has become a race to out spec
06:59 and leapfrog each other with the latest and fastest box
07:03 as the complexities of operating the network mountain.
07:07 Juniper was founded on and has derived at success from making high-performance
07:13 networking silicon, systems and software for large and typically,
07:17 very technical customers around the world.
07:21 The good news is that Juniper is very good
07:23 at this, and we all continue to be very good at it.
07:28 Networks for the next decade
07:30 will not look like the networks of the last two decades.
07:34 While networks have traditionally been core to the value chain
07:37 of service providers, in particular over the last 20 years, now,
07:41 they are core to the value chain of all businesses.
07:45 As infrastructure has become infinitely
07:48 more complex, the box simply isn' t enough.
07:54 Winning the next decade of networking will require a new
07:58 solution that shifts the mindset from traditional measures
08:02 of performance and scale to one focused on operational
08:06 simplicity through software driven automation and assurance.
08:11 Think about this as going beyond just building better networks.
08:15 Our goal is to make networking better.
08:18 The distinction might sound subtle, but it is not.
08:23 This is why Juniper is so committed
08:26 to simplifying the life of the network operator
08:29 to fundamentally transform her experience of deploying and running
08:33 the network, to free her time from the mundane job of keeping the lights on,
08:38 and allowing her to truly move the needle for the business,
08:42 so she can be a hero to her customers, our customers.
08:46 You deserve a better experience.
08:51 At Juniper, we' re not landing a Rover on a planet
08:54 that' s hundreds of millions of miles away.
08:57 Maybe we play a small part in it, but to us, transforming
09:01 the experience of networking is just as exciting.
09:05 For instance, the IT heroes at ServiceNow have crushed the number
09:09 of trouble tickets they' re dealing with on a day-to-day basis by 90%.
09:15 This means that 90% of network issues are now being
09:19 resolved and or completely avoided by machines, by AI.
09:26 Think about what that means to the experience
09:29 and happiness of the IT staff.
09:32 Think about what that means to those that depend on the network
09:36 to connect, innovate, and engage with end customers.
09:40 Sounds easy enough. Right?
09:42 After all, many other industries from mobile phones to makers
09:47 of business and personal applications have hired entire
09:50 teams and poured billions of dollars into improving
09:54 how we use and how we feel about using their products.
10:00 I' m sure you could all name a few of your favorite brands
10:04 that make apps or products that you really enjoy using.
10:08 Unfortunately, and admittedly, I don' t think there are many
10:13 who would list a networking company in that same lineup.
10:16 At Juniper, we are going to change that.
10:22 We' re going to do it while focusing on three business
10:25 areas, each representing a different network use case.
10:30 Wide area network solutions that can handle cloud scale and agility,
10:35 cloud-ready data center solutions for public and private data centers,
10:40 and cloud-delivered AI-driven solutions for the enterprise.
10:45 Security is, of course, a foundational element
10:49 to everything, which is why we call it connected security.
10:54 First, I want to share with you how we' ve been changing
10:58 the game with our AI-driven enterprise portfolio.
11:01 This business includes Mist Wireless APs, EX
11:05 Switching, Branch SRX Security Routing, and SD-WAN,
11:10 all cloud managed and AI-driven through the Mist cloud.
11:15 More than that, it is a prime example of the power
11:19 of Experience-First differentiation driving real customer value.
11:24 At the heart of our AI-driven enterprise business is our AI engine
11:29 Marvis, which more than anything else I have seen in my career
11:34 is delivering on the promise of Experience-First networking.
11:39 As many of you have probably noticed, AI has gotten a bit of a bad
11:44 rep given how noisy the space has become and how liberally people,
11:48 especially our competitors, apply the term to just about anything.
11:54 Naturally, there are skeptics out there. I get that.
11:57 I was one of them but make no mistake, our AI solutions
12:03 and what we are delivering is as real as it gets.
12:07 Perhaps the fact that one of the top universities in the world,
12:11 which also happens to be widely recognized as the birthplace of AI,
12:16 Dartmouth College chose Juniper to provide AI-driven wired and wireless
12:21 networking is proof enough that what we have created is real AI.
12:27 With Marvis, Dartmouth is able to manage 27,000 devices with a very limited
12:34 IT staff and is even able to augment their help desk staff with students
12:39 that have little or no IT experience.
12:42 Now, I know that our competitors have been talking a big AI game or as one
12:48 financial analyst said to me during one of our recent investor day
12:52 events, "Many of your competitors have basically
12:55 adopted the same story, the same pitch."
12:59 The problem is, you can' t just put a legacy
13:02 LAN controller built for complex on-prem
13:06 deployments in the cloud and call it a modern cloud-delivered solution.
13:10 To do it right, to generate the results we' re delivering every day,
13:15 the competition would need to literally start from scratch.
13:18 Marvis has now been collecting valuable data from networks
13:23 around the world, as well as the devices connected to them
13:27 and learning from that data for over five years.
13:31 Even if the competition where to start leveraging AI today
13:35 in their own ways, they' d find themselves years behind where we are.
13:41 That' s an eternity in high-tech.
13:46 By threading Marvis through our switching, routing, and security
13:51 products, Marvis is only getting smarter and smarter,
13:55 making even more and better decisions all on its
14:00 own without a human touching the controls.
14:03 Marvis is truly unique and organizations all around
14:08 the world will continue to benefit from its differentiation.
14:14 To me, it' s no wonder why Gartner positioned Juniper as a leader,
14:19 highest inability to execute in their 2020 Magic Quadrant
14:23 for wired and wireless LAN access infrastructure.
14:26 We' re leaders. In fact, I would say we' re the leader.
14:30 Now what? Now is the time to realize the full vision
14:34 we have for our AI-driven enterprise business.
14:37 From day one, the vision behind the Mist experience has always been client
14:43 to cloud, not just wireless LAN and not even just wired and wireless.
14:49 Delivering a great user experience is necessarily about
14:54 everything between user and the cloud because ultimately,
14:58 that' s the end-to-end path that will make or break the end-user
15:03 experience, which is exactly why we' ve recently combined
15:08 with 128 Technology to bolster our vision of client to cloud
15:14 and to take our momentum and success to a whole new level.
15:20 Why 128 Technology?
15:21 After all, it' s no secret that our industry
15:24 is littered with SD-WAN solutions.
15:27 It comes down to three things.
15:31 First, 128 provides a best-in-class operator
15:36 experience for both deployment and ongoing operations.
15:39 Second, 128 brings superior economics because
15:43 of its unique tunnel-free architecture.
15:46 We' re talking here about a 40% reduction in WAN
15:50 overhead and a 75% savings in hardware costs.
15:54 Lastly, 128 offers superior performance, especially for the kinds of network
16:01 applications that matter most today, like real-time voice and video.
16:07 For example, it can take up to 30 seconds to resolve
16:12 a dropped video called using a traditional
16:14 SD-WAN solution because it takes time to find another network tunnel.
16:18 With 128, that happens in under a second.
16:22 Now, I don' t know about you, but if I' m on a customer video call
16:25 and I drop for 30 seconds, that can be much more than just mildly annoying.
16:31 It' s unacceptable.
16:34 It' s clear, that our Experience-First strategy is changing
16:39 the game in enterprise client to cloud networking.
16:44 We' re not stopping there.
16:47 Let' s look at the data center, the heart of next-gen cloud services.
16:52 In this business, we' re specifically focusing on our public, private,
16:57 and hybrid cloud data center solutions with our QFX switching
17:01 portfolio and Contrail software-defined networking offerings.
17:05 It' s with this portfolio that we' re able to support
17:08 our customers like Zoom Video Communications,
17:11 which trust Juniper to power its data center infrastructure.
17:16 We all saw the absolutely massive amount
17:19 of growth Zoom has undergone this past year.
17:22 We have a fantastic portfolio in place with industry-leading
17:27 EVPN-VXLAN support, which is increasingly becoming the network
17:32 protocol of choice for the modern data center.
17:35 We were first to market with a 400G Switch
17:38 leveraging Broadcom' s latest, Trident 4 Chipset.
17:41 Junos Evolved has the necessary attributes of a cloud-ready OS.
17:49 While the past has been dominated by CLI and the future
17:53 is making the experience of networking better, allowing people
17:59 to spend time innovating, not merely operating.
18:04 To that end, we' ve now coupled our portfolio with a truly
18:08 best-in-class automation solution by combining it with Apstra
18:13 bringing self-driving networking to the data center
18:15 with a solution developed by real industry luminaries.
18:19 In fact, Apstra pioneered the intent-based concept of network operations
18:25 that radically simplifies deploying and operating modern data center networks.
18:32 Just describe how the data centers should behave in terms
18:35 of outcomes and watch the system implement and continuously assure
18:40 that the network behavior matches your intent.
18:44 In fact, one large cloud customer running a data center
18:47 network with hundreds of switches conducted an internal
18:51 study of its Apstra deployment and found that it had achieved
18:55 a 70% faster time to resolving issues, an 83% reduction in OpEx,
19:02 and a 99% improvement in agility over its previous solution.
19:09 When you consider that our recent Uptime Institute survey found
19:13 that half of data center operators are now experiencing staffing
19:17 shortages and difficulty filling open positions, it' s no
19:21 wonder why there' s such a need for intent-based networking.
19:26 Yahoo! Japan would probably agree.
19:29 They said, of using Apstra, all you need to do is connect
19:33 the switches to the network and Apstra automatically configures them.
19:37 What used to take several days is now completed in tens of minutes.
19:45 Last but not least, let' s look at the WAN.
19:47 The business that put Juniper on the map.
19:52 It' s what allows us to count 49 of the top 50 service providers
19:56 and 20 of the top 20 cloud providers among our valued customers.
20:02 With the advent of 5G and 400G, the WAN is undergoing a major upgrade cycle.
20:08 We' re executing in this business to bring the same benefits of Experience-First
20:13 operational simplicity to our service provider, cloud provider,
20:18 and large enterprise customers as they transform
20:21 their networks for the next decade of networking.
20:25 Our approach is to focus on three key areas, the 400G
20:30 influxion, Metro and Access networking, and automation.
20:36 When it comes to performance, our classroom has a rich history.
20:41 We' ve had a front-row seat and learned every step
20:45 of the way from the most demanding hyper-scale cloud
20:48 providers and top-tier service providers in the world
20:52 as they' ve evolved their networks over the years.
20:56 Well, we' re now bringing that rich history and lessons to bear
21:01 for the 400G transition and we' re already partnering with our customers
21:05 to make this transformation a reality.
21:09 We' ve made our operating system Junos more
21:12 modular to enable a far simpler upgrade process.
21:15 We' ve made it more flexible to meet the demands of our cloud
21:19 customers that require more programmability and Junos'
21:23 advanced-state management gives operators a greater level
21:27 of visibility and much better access to data across the entire network.
21:33 We' ve now released four new Silicon Engines in the last
21:37 three years to improve performance, power efficiency, programmability,
21:42 and security to pave the way for 400G.
21:47 I have no doubt that this influxion will be big.
21:51 We have compelling and differentiated technology
21:55 and are ready to help you capture this next speed grade in networking.
22:01 In fact, we' re already seeing strong momentum with well over 100 customers
22:06 around the world who' ve made the decision to build their networks
22:10 with Juniper' s 400G routing and switching products.
22:15 Another important WAN opportunity that I am
22:18 really excited about is the Metro.
22:20 Simply put, you can' t build a robust 5G network without building
22:27 a Metro access and aggregation network that' s capable
22:31 of dealing with the vast increases in scale, and capacity,
22:36 and new service expectations that 5G promises.
22:41 In many ways, the Metro has become the new high-performance intelligent EDGE.
22:48 As a result, analysts from ACG predicts that by the year
22:53 2025, the combined average monthly mobile and fixed
22:57 broadband traffic per user on the Metro will increase nearly four
23:03 times making this one of the fastest-growing
23:06 subsegments of the WAN.
23:09 This means we must rethink how the Metro is built to prepare
23:14 for all of the opportunities and use cases 5G will unlock.
23:22 As I' ve said earlier, this isn' t about throwing more boxes at the problem.
23:28 The new challenge is in reinventing the network
23:31 to deliver more than just connectivity.
23:35 Our strategy for the automated WAN is to go beyond simplifying operations.
23:41 We want to give service providers the ability to do more than just
23:45 sell connectivity, but to also offer assured experiences to end-users.
23:51 Why? Because service providers have said that improving the customer
23:56 experience is actually the top-strategic priority for them according
24:02 to a global study of telco priorities from Ernst & Young.
24:06 A higher priority than cost controls, a higher priority than
24:10 organizational agility, and even higher priority than network upgrades.
24:14 Experience matters more than ever, especially at a time when user
24:21 expectations are at an all-time high and attention spans at an all-time low.
24:28 We' ve been working diligently to evolve the needs of the Metro with a new
24:34 solution that we just announced last week to help our customers simplify
24:40 network architectures and service provisioning.
24:44 Then you Cloud Metro, as we call it, combines
24:49 the raw horsepower of our industry-leading routers
24:52 with the automation prowess from our Juniper Paragon Automation
24:56 Suite to give our service provider customers a much simpler path
25:02 to fully assured and intent-driven service delivery life cycle.
25:08 What does that really mean?
25:10 Well, it means you can focus on driving your business forward, not
25:16 worry about the manual specifics of deploying and provisioning.
25:21 It means you can innovate new services to delight
25:25 end-users and exceed their expectations.
25:28 It means you can change the experience of the network.
25:33 As many of you likely saw last year, we acquired Netrounds, now called
25:39 Paragon Active Assurance, to give the solution portfolio a clear edge.
25:44 It gives our customers the ability to go from just offering basic connectivity
25:50 to actively assuring the highest quality of experience
25:54 possible to your end-users.
25:59 Take, for instance, what Orange Egypt, a service
26:01 provider with over 30 million subscribers
26:04 in the Middle East said about using Paragon Active Assurance,
26:08 Our operations and engineering teams can locate and fix issues
26:12 before they impact our subscribers' quality of experience.
26:16 Typically, telecoms assurance solutions take months to deploy,
26:21 but we completed this deployment project in record-breaking time.
26:26 Metro networks are about to get a lot more exciting,
26:30 and Juniper is ready to lead the way.
26:36 In summary, these are the areas in which we' re investing
26:40 and the strategy we are executing on at Juniper.
26:44 I believe with full conviction that this strategy will pay off,
26:48 not just for us, but more importantly, for our customers, for you.
26:54 As humans, we' ve spent centuries overcoming
26:58 obstacles that were once thought to be impossible,
27:02 vaulted mental hurdles and broken physical barriers have
27:06 become routine sightings in the wake of all we' ve achieved,
27:11 exploring the far reaches of outer space and delivering breakthrough
27:15 vaccines in record time are the latest headline-grabbers,
27:20 but these milestones will not decelerate.
27:23 There will be more discoveries, more innovations,
27:26 more progress, and more achievements in the coming years ahead.
27:31 Technology, more specifically, the global network that keeps
27:34 us all connected, should never be what holds us back.
27:40 We' ve reached a point where humans, for all that we' ve overcome
27:44 and achieved, simply cannot keep up with the task of manually managing rising
27:50 complexity and the deluge of data traversing our networks.
27:55 This is why our commitment to all of you, our customers
27:59 and partners, is delivering networks that are highly automated,
28:03 self-running through intelligence and software,
28:06 and increasingly through AI.
28:08 This is why our true North is Experience-First Networking.
28:15 Thank you very much.