Experience is the New Uptime | Juniper Global Summit
Up is not the same as good.
How many times have you had users complain about the Wi-Fi, while the dashboard shows the network is working just fine? Learn how to bridge the gap between performance and experience with automation, insight, and proactive actions for client-to-cloud.
Why network performance doesn’t always translate to user experience
Why a new IT service model is needed to optimize operator and user experiences
The four fundamental pillars to optimize for experience
Who is this for?
0:07 -My name is Sujai Hajela, senior vice president of the AI-Driven Enterprise
0:12 and formally co-founder and CEO of Mist.
0:16 -I'm Jeff Aaron, vice president of enterprise marketing.
0:20 We are so pleased to talk to you about
0:22 the Juniper Experience-First enterprise portfolio.
0:25 First, let me ask you a question.
0:27 Have you ever heard someone say the Wi-Fi sucks,
0:30 but all the dashboards and event logs say the network is working just fine?
0:34 How about the internet isn't working at all,
0:36 but there are no records of a WAN service issue at all in the area?
0:39 This was my favorite.
0:41 My video is running slow today.
0:42 Is it a network issue, a server issue,
0:44 a cloud issue, or is it all in the user's head?
0:47 -All too often, there is a disconnect between network performance
0:51 and user experience, which frankly gets worse as the number of users,
0:57 devices, and applications grow in a given environment.
1:01 Jeff, up is not the same as good.
1:06 Just bossing traffic is no longer
1:09 an acceptable measurement of a successful IT infrastructure.
1:15 I profess to say, the old, reactive, manual,
1:20 and network-centric way of operating networks just doesn't cut it anymore.
1:26 A new IT service model is needed,
1:29 focused on optimizing operator and user experiences.
1:34 -Yes, that's a great point, Sujai.
1:36 Juniper knows that experience is the first
1:39 and most important requirement for networking in the cloud era.
1:43 To this end, Juniper is focused on putting our users,
1:46 the network architects, the builders, the operators at the center
1:50 of all that we do so that their users, the salespeople giving demos over Zoom,
1:56 the sales associates using a point-of-sale scanner in a store,
1:59 the students watching Netflix in their dorm rooms,
2:02 or the developers coding the next billion-dollar app,
2:04 we want to make sure that they are as happy and productive as possible.
2:09 This requires a relentless focus on experience
2:12 from when a customer is first engaged with us to how they deploy
2:16 and manage our solutions on a day-to-day basis.
2:19 This includes upgrades, troubleshooting, and feature roll-outs.
2:23 There are four fundamental pillars required to make this happen.
2:27 First is visibility, all the way down to the individual client, application, and session.
2:34 Second is a modern cloud for agility, resiliency, and scale.
2:40 Third, that's self-driving network operations, which provides efficiency,
2:44 cost savings, and proactive ongoing optimization.
2:48 Last but certainly not least is security, whereby every step along the way,
2:53 you can detect threats and act on them where it matters most.
2:58 You know what?
2:59 This all sounds a lot like what every vendor says, doesn't it, Sujai?
3:03 What makes Juniper so different?
3:05 -Yes, Jeff, much of the industry has started to copy our marketing message,
3:11 but several fundamental things make us very unique.
3:16 For starters, Juniper has a common solution for applying
3:20 customizable service levels from client to cloud.
3:25 We dare the competition to set and measure key performance metrics
3:30 across the wireless LAN, wired LAN and WAN,
3:34 and proactively assure optimal user experiences
3:38 all the way down to the client level.
3:42 No one does this like Juniper.
3:46 In addition, Juniper leads the industry in open programmability.
3:51 We literally defined intent-based networking with Apstra.
3:56 We are a proven leader in AIOps with Mist,
4:00 which delivers AI-driven insights for real-time actions
4:05 such as self-driving metric operations.
4:09 In fact, we dare the competition to solve network issues
4:14 with a simple language query like,
4:17 "What was wrong with Bob's video call yesterday?"
4:20 Marvis, our virtual network assistant, can do this.
4:25 Can anyone else do the same?
4:28 Juniper is also leading networking in the cloud era
4:32 from cloud-native workloads to managing devices
4:35 across multiple cloud instances to cloud-hosted operations
4:39 for troubleshooting, feature delivery,
4:42 trend analysis, reporting, and much, much more.
4:47 We dare the competition to roll out new features and updates every week.
4:52 Yes, every week via a microservices cloud like we do at Juniper while at Mist.
5:01 Last but not the least, Juniper stands out with its unique connected
5:07 security approach, delivering proven protection where it is needed the most.
5:13 -Juniper has a complete enterprise solution that encompasses
5:17 all of these unique elements to deliver the best operator and then user experiences.
5:22 More specifically, the Juniper Experience-First solution
5:26 has the following networking components,
5:28 which you can hear about in future sessions on the spotlight stage.
5:32 First is the AI-Driven Enterprise, which includes wired and wireless access
5:36 and Session Smart SD-WAN, all driven by Mist AI.
5:41 You definitely won't want to miss the upcoming session
5:43 with Sudheer Matta and Sue Graham Johnson where they do a deep dive
5:47 into these areas complete with interactive demos.
5:50 Second is our automated WAN solution,
5:52 which links different offices and data center facilities together with reliable connectivity.
5:58 Andrew Vaz will provide an overview of this area
6:01 and Matt Norland will give a special look at the active assurance
6:04 piece of the newly-launched Paragon Automation portfolio.
6:08 Third is cloud-ready data center, which provides scalable connectivity
6:13 and simplified underlay-overlay management with assurance.
6:17 Mike Bushong and Mansour Karam will cover
6:20 our award-winning data center switches and groundbreaking apps or solution.
6:24 They'll be followed by a demo challenge, which is pretty awesome.
6:27 You definitely don't want to miss that.
6:29 Of course, our connected security strategy is a common bond
6:33 that ties it all together by extending visibility, threat intelligence,
6:38 and enforcement across our entire portfolio.
6:41 Samantha Madrid will be covering this as only she can,
6:45 followed by a very special customer panel.
6:48 To learn more about these individual solutions,
6:51 please visit the spotlight stage following this session.
6:54 Before we go into deep dives into these individual solutions,
6:58 let's spend a little bit of time talking about the combined benefits
7:01 of the entire Juniper enterprise portfolio.
7:04 Sujai, maybe you can give us a real-world example of how having a complete
7:08 and integrated client class solution
7:10 provides real value to Juniper's customers.
7:13 -Sure. Here is an example we all can relate to.
7:18 Yesterday, Bob's video call dropped from his office.
7:24 Was it his Wi-Fi or was it simply a bad ethernet cable
7:28 between his access point and the ISP's modem?
7:33 Was it the application server in the data center or the cloud,
7:37 malware or some policy on his PC or, plain and simple, his internet connection?
7:45 With an end-to-end service level, event correlation, anomaly detection,
7:51 closed-loop assurance, and self-driving mechanisms,
7:55 you can easily discover exactly where the problem is
7:59 and fix it proactively even before Bob knew there was a problem.
8:05 In addition, our Marvis virtual network assistant provides
8:10 unbelievable level of insight and automation to your network
8:13 to ensure ongoing optimization of user experience.
8:19 It is like having an IT expert sitting next to you all the time.
8:23 Just ask Marvis a question and it will work with you in an interactive,
8:28 conversational manner to understand the scope
8:31 and the source of issue and provide prescriptive guidance
8:36 on how to fix these issues.
8:39 In fact, our goal is to have a majority of user issues
8:43 solved proactively by Juniper's AI-driven support.
8:48 To achieve this, for example, every single wireless trouble ticket
8:53 is currently put to the Marvis system so that
8:56 the system is constantly learning and getting more intelligent,
9:00 enabling our support to be streamlined
9:04 and proactive for the best customer experiences.
9:09 We will be doing the same for the wired WAN
9:14 and other places in the network soon.
9:18 -Yes, we are obviously so proud of all these product accomplishments and,
9:23 of course, of all the end-users
9:24 who have trusted their businesses to Juniper Networks.
9:27 Thank you.
9:28 Some of them like Aston Martin, Discovery, Inc., MIT,
9:31 Jumeirah Group, city of Philadelphia, CMC, Macquarie Telecom.
9:36 They have all agreed to tell their stories here in their own words.
9:39 For example, right after this session, you can hear all MIT
9:42 turned to Juniper to maximize wireless
9:45 experiences on their campus for students, faculty, and guests.
9:49 You can also learn how Jumeirah Group is delivering
9:51 amazing guest experiences in one, if not the most luxurious property
9:56 in the world using Juniper Wi-Fi and upcoming location services.
10:00 You can also see how Discovery, Inc.
10:02 is delivering an exceptional full-media experience to 800 million
10:07 monthly unique views using Juniper WAN routing.
10:10 In addition to these and other great testimonials,
10:13 we also encourage you to download the latest Gartner Magic Quadrants
10:17 For example, Juniper is a leader for the third year in a row, yes,
10:21 third year in a row, Sujai, in data center networking.
10:25 Our movement in the wired and wireless access Magic Quadrant is unprecedented.
10:30 We're on the rise in security and WAN edge,
10:33 thanks to our maniacal focus on delivering the best
10:36 end-to-end operator and user experiences.
10:40 -The Juniper enterprise portfolio simplifies operation
10:44 and puts a spotlight on users for the best
10:48 end-to-end experience from client to cloud.
10:52 The level of automation, insight, and self-driving actions
10:58 that we deliver simply didn't exist before
11:02 and cannot be achieved by our competition.
11:07 Imagine a day when Marvis actually joins your video call
11:12 as you are troubleshooting a problem.
11:15 A new era of Experience-First Networking is upon us.