Marvis Virtual Network Assistant

The Marvis Virtual Network Assistant (VNA) uses Mist AI to transform how IT teams interact and engage with enterprise networks. With natural language processing (NLP), a Conversational Assistant, prescriptive actions, Self-Driving Network™ operations, and integrated help desk functions, it streamlines operations and optimizes user experiences from client to cloud across wireless access, wired access, and SD-WAN domains.

Part of Juniper’s unique AI-driven support model, Marvis VNA is an essential virtual member of your IT team that provides unsurpassed insight and automation. The tool constantly learns as it ingests more data, using its growing knowledge base to proactively correct issues in real time and accelerate trouble ticket resolution.

Key Features


  • Delivers actionable recommendations to proactively fix an issue before users know it exists
  • Conversational Assistant uses natural language to understand user intent
  • Marvis software client for Android and Windows displays a client-level view of the network created by capturing events directly from end-user devices
  • Validated Mist AI-driven support decreases user-generated tickets by up to 90 percent
  • Provides real-time insights and simplified troubleshooting at the client, device, and site levels for improved service quality

Features + Benefits

Marvis Actions

Marvis Actions uses Mist AI to identify the root cause of issues across WLAN, LAN, WAN, and security domains. It recommends actions with a high efficacy for third-party connected systems outside of the Juniper domain. Use it to manage firmware upgrades, add missing VLANs, identify bad cables, find negotiation mismatches, ID congested WAN circuits, and more. 

Marvis Conversational Assistant uses advanced NLP to understand user intent and goals. It contextualizes natural language inquiries to return specific results, whether they’re related to troubleshooting or searching for a device or documentation. Ask Marvis any question without having to remember specific dashboards or CLI commands. 

Marvis Query Language

With MQL, you can follow a structured format of asking Marvis a question to get raw or tabular data to monitor or troubleshoot your users’ experiences and the overall health of your network.

Understand Scope with Correlated Data

Marvis correlates information across a large knowledge base, including WLAN, LAN, WAN, and security domains, to determine the scope and magnitude of a problem. This correlation helps you prioritize issues, allocate resources efficiently, and reduce pressure on support teams.

Marvis Client

Currently available for Android and Windows devices, the Marvis client delivers rich network visibility of Wi-Fi experiences from the device’s perspective. You can understand how the device sees the Wi-Fi environment and view device properties, such as device type, OS, radio hardware, and radio firmware versions.

Marvis Zebra Integration

Juniper and Zebra Technologies have teamed up to bring the first conversational assistant interface to enterprise networks and Zebra mobile device management. With Marvis Zebra integration, you gain enhanced telemetry and visibility into the Zebra client experience.

Marvis Zebra Integration

Juniper and Zebra Technologies have teamed up to bring the first conversational assistant interface to enterprise networks and Zebra mobile device management. With Marvis Zebra integration, you gain enhanced telemetry and visibility into the Zebra client experience. Get the solution brief

A Magic Quadrant Leader

Gartner names Juniper furthest in Vision and Highest in Execution, in the 2021 Gartner® Magic Quadrant™ for Enterprise Wired & Wireless LAN Infrastructure.

See what differentiates our portfolio.

CUSTOMER SUCCESS

Gap Inc. Transforms In-Store Wi-Fi Experience with AI-Driven Networking

Technology has transformed retail, changing how shoppers interact with their favorite brands. To give customers and retail associates the best experience with in-store Wi-Fi, Gap Inc. found AI-driven networking to be a perfect fit. 

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Services in the Juniper Mist family

Screenshot of MARVIS troubleshooting details

Marvis VNA

Meet Marvis, the first virtual network assistant (VNA) purpose-built with Mist AI for enterprise WLANs, LANs, and WANs. It fundamentally transforms network operations from reactive troubleshooting to proactive remediation through self-driving actions.

Technical Features
  • Delivers actionable recommendations to proactively fix an issue before users know it exists
  • Conversational Assistant uses natural language to understand user intent
  • Marvis software client for Android and Windows displays a client-level view of the network created by capturing events directly from end-user devices
  • Validated Mist AI-driven support decreases user-generated tickets by up to 90 percent
  • Provides real-time insights and simplified troubleshooting at the client, device, and site levels for improved service quality
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Screenshot of Juniper Wi-Fi Assurance cloud service

Wi-Fi Assurance

A cloud service based on machine learning and driven by Mist AI. It replaces manual troubleshooting tasks with automated wireless operations to make Wi-Fi predictable, reliable, and measurable and provides unique visibility into user service levels.

Technical Features
  • Proactive optimization of wireless performance
  • Simple and secure access to resources
  • Dynamic packet capture for troubleshooting
  • Proactive root-cause identification
  • Network automation with APIs
Screenshot of Juniper Mist Wired Assurance cloud service

Wired Assurance

The Juniper Mist Wired Assurance service brings Mist AI to access-layer switching. It sets a new network management standard with AI-driven operations and automation, improving the experiences of devices connected to resources through Juniper EX Series Ethernet Switches.

Technical Features
  • Onboard, configure, and manage Juniper EX Series switches from the Juniper Mist Cloud
  • Build and deploy campus fabric architectures in minutes based on intent
  • Leverage open APIs for third-party integration and automation across multivendor environments
  • Use AI-driven insights to learn exactly how switches are performing
  • Configure sites and switches using templates and port profiles 
  • Get proactive root-cause identification and enable self-driving actions
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Why Juniper is outpacing the competition

As you build out your network, check out this wired and wireless LAN comparison guide. See how Juniper, driven by Mist AI, stacks up against Cisco, Meraki, and HP Aruba.

See Mist AI in action

Join our weekly demo to see how we deliver the industry’s best access-layer experience for wired and wireless networks.

Find the Marvis VNA in these solutions

AIOps Driven by Mist AI

Juniper transforms IT operations with Mist AI and a virtual network assistant for self-driving capabilities and AI-driven support. Mist AI optimizes user experiences from client to cloud and simplifies IT operations across the WLAN, LAN, and WAN. 

Wireless Access

AI-driven automation and insight, coupled with the agility and reliability of a microservices cloud, deliver optimized wireless access experiences and simplified network operations.

Wired Access

The wired portfolio, coupled with wireless, combines performance and simplicity at scale, while delivering optimized experiences to users and devices with AI-driven insights and automation.

Gartner Magic Quadrant for Enterprise Wired and Wireless LAN Infrastructure, Mike Toussaint, Christian Canales, Tim Zimmerman, 15 November 2021.

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