Juniper Networks Performance-Enabling Technical Services Power and Protect the Network
Advanced Insight Solutions Provide Automated Incident Management and Offer Proactive Network Protection
- J-Care Efficiency Services: AIS will send automated information on the network and its devices to customers to help identify any potential risks and reduce the time necessary for problem identification, troubleshooting and communication with technical support. As a result, customers can use this service to lower operational costs and increase efficiency, allowing staff to concentrate on running the business.
- J-Care Continuity Services: In addition to the AIS-enabled automation features, this service includes access to Insight Technical Assistance - immediate access to senior-level technical engineers for priority 1 and 2 issues - as well as a Service Management Desk for case escalation.
- J-Care Agility Services: Combining the benefits of AIS with highly personalized support and consultative services, J-Care Agility Services include proactive product reporting, access to insight technical assistance and a service manager to handle all services requests to help avoid incidents and ensure peak network performance. J-Care Agility Services offer the insight about the network that is required to maintain business agility. Advanced Options provide consulting services that help organizations address their forward-looking goals.