Help us improve your experience.

Let us know what you think.

Do you have time for a two-minute survey?

 
 

Technical Support

SUMMARY 

Getting Help and Support Information

This topic provides you details on getting technical assistance.

If you have problems or questions when using IBM Cloud Gateway Appliance (vSRX), you can search for information or ask questions by using Stack Overflow. Or post your question, then tag it with "vsrx" and "ibm-cloud".

For any technical assistance , contact IBM customer support team and then IBM team will raise tickets with Juniper JTAC. Do not raise Juniper help desk tickets directly.

For information about opening an IBM Support case, or about support levels and case severities, see Contacting Support.