Technical Support

Getting Help and Support Information

This topic provides you details on getting technical assistance.

If you have problems or questions when using IBM Cloud Gateway Appliance (vSRX Virtual Firewall), you can search for information or ask questions by using Stack Overflow. Or post your question, then tag it with "vSRX Virtual Firewall" and "ibm-cloud".

For any technical assistance , contact IBM customer support team and then IBM team will raise tickets with Juniper JTAC. Do not raise Juniper help desk tickets directly.

For information about opening an IBM Support case, or about support levels and case severities, see Contacting Support.