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Reset Password

If you forget your password to login to the Juniper ATP Cloud dashboard, you can reset it using a link sent by email when you click Forgot Password from the Juniper ATP Cloud login screen. The following section provides details for resetting your password securely over email.

  • To reset your password you must enter the realm name and a valid email address.

  • Once you receive your password reset email, the link expires immediately upon use or within one hour. If you want to reset your password again, you must step through the process to receive a new link.

  • Use this process if you have forgotten your password. If you are logged into the dashboard and want to change your password, you can do that from the Administration > My Profile page. See Modifying My Profile for those instructions.

To reset your Juniper ATP Cloud dashboard password, do the following:

  1. Click the Forgot Password link on the Juniper ATP Cloud dashboard login page.
  2. In the screen that appears, enter the Email address associated with your account.
  3. Enter the Realm name.
  4. Click Continue. An email with a link for resetting your password is sent. Note that the link expires within one hour of receiving it.
  5. Click the link in the email to go to the Reset Password page.
  6. Enter a new password and then enter it again to confirm it. The password must contain an uppercase and a lowercase letter, a number, and a special character.
  7. Click Continue. The password is now reset. You should receive an email confirming the reset action. You can now login with the new password.