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About the Service Now Configuration

To access this page, select Juniper Security Director Cloud > Shared Services > Insights > Settings > Service Now.

You can configure your Service Now account to create tickets for incidents.

Tasks You Can Perform

You can perform the following tasks from the Service Now Configuration page:

  • Configure your Service Now account.

Field Descriptions

Table 1 provides guidelines on using the fields on the Service Now page.

Table 1: Fields on the Service Now Page




Specify the URL of your Service Now account.

Ensure that you have provided the correct URL. For example,


Specify the username to access the Service Now instance URL.


Specify the password to access the Service Now instance URL.

After you configure the Service Now account successfully, you can start creating Service Now tickets for any incidents on the Monitor > Insights > Incidents page. Click an incident and click Service Now Ticket to create the ticket.