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Use the Reachability Test

You can use the device reachability tool to diagnose device reachability issues during onboarding and any time after the onboarding process. The device reachability tool can verify connectivity to a device by using ping and SSH.

To run the reachability test:

  1. Navigate to the Configuration > Data Ingest > Diagnostics page.
  2. On the Diagnostics page, click Reachability to view the Reachability Test tabbed page.
  3. From the Reachability Test tabbed page, configure the following settings:
    1. Select a device group from the Device Group drop-down list.

    2. Select a device from the Device drop-down list.

  4. Click Test to run the device reachability test. The test results of the ping test and the SSH test appear after a few minutes.

    The color coding for the test results is as follows:

    • Green status = pass

    • Yellow status = error (unable to test)

    • Red status = fail (test failed)

    • Yellow or red status includes a message with details about the issue.

    The example above shows that the ping and the SSH tests were successful.