Unable to Connect to the Paragon Planner Server

Problem

You cannot connect to the Paragon Planner server from the Paragon Planner desktop application.

Solution

If you cannot connect to the Paragon Planner server, it is likely that your network firewall prevents access to TCP port 7000. TCP port 7000 must be open to enable connectivity to the IP address of the Paragon Automation web GUI.

To solve this problem, do the following:

1. Use TELNET to connect to port 7000 on the Paragon Planner server:

2. If you cannot connect to port 7000, you can use the following sample command to set up SSH tunneling:

   The following tasks are applicable only if SSH tunneling is set up:

3. Log in to the Paragon Automation GUI with your credentials.

4. On the left navigation menu, select Planning > Paragon Planner Desktop.

   The Paragon Planner Desktop page appears.

5. Enter the memory to be allocated and click OK. The default value is 512 MB.

6. Click Save File when prompted.

   A Java Network Launch Protocol (JNLP) file is downloaded to your computer.

7. In the JNLP file, replace IPaddress in the first argument with localhost, as shown in the following example:

8. Save the JNLP file.

9. Double-click the JNLP file to launch the Paragon Planner desktop application.

   The login page for the Paragon Planner desktop application appears.

If the login page does not appear, contact the Juniper Networks Technical Assistance Center (JTAC).