AIOps in Action
Let’s see how Oscar, an operations lead, uses the Juniper Mist portal to anticipate and respond to issues during a typical day.
As you read about Oscar’s experiences, you’ll get a high-level introduction to many features in the Juniper Mist portal. You’ll get more in-depth information later in this guide.
Starting the Day with the Marvis Actions Dashboard
Oscar always starts his day by looking at the Marvis Actions dashboard. On this dashboard, Marvis identifies actions that can improve the user experience. By following through on these recommendations, Oscar can address issues before users report an impact.
Today Oscar notices eight issues with APs. With one click, he sees a high-level root cause analysis: five are offline, one failed its health check, and one has a coverage hole.
He clicks the Coverage Hole item. At the bottom of the page, Marvis shows him where and when the issue occurred. Marvis also provides a recommendation to resolve the issue.
Oscar clicks to view more information. For this type of issue, Marvis displays the floorplan. Oscar sees exactly where this AP is located. With this information, he understands the issue and the impact and can follow through to ensure adequate coverage.
Video Demo
In this video demo, Marvis recommends actions for bad signal strength.
Troubleshooting Low Service Levels
Next, Oscar turns to the Service Level dashboards. These dashboards show successes and failures for critical factors (SLEs) that can impact user experiences.
On the Wireless dashboard, color coding draws Oscar’s attention to a low SLE for coverage. On the left side, he sees the overall success rate for each service level. Coverage has only a 67 percent success rate. On the right side of the page, Oscar sees a high-level root cause analysis (on the right). Of the unsuccessful user experiences, 90 percent are due to weak signal.
Oscar clicks to take a closer look. On the Root Cause Analysis page, he clicks Weak Signal to view more information. He can see that 77 percent of users and 88 percent of APs are having signal issues.
By using the tabs in the lower half of the screen, Oscar can get a complete view of the scope of impact:
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Timeline—When did the issues occur?
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Distribution—Where in the network did the issues occur?
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Affected Items—Which users, devices, and applications were involved?
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Location—Where are the floorplan did the issues occur?
Video Demo
This video demo shows how to troubleshoot low SLEs for WAN issues.
Getting Help from the Marvis Conversational Interface
After lunch, Oscar bumps into a colleague, Roberta, who mentions that she had a bad Microsoft Teams call that morning. Oscar decides to get help from Marvis by using the chat feature. He clicks the Marvis icon at the bottom left corner of the screen.
In the pop-up window, he enters: troubleshoot teams.
As Marvis asks guiding questions and Oscar replies, Marvis provides a list of recent Teams calls.
Oscar clicks a call to view additional information.
Marvis shows that there was an issue on the Wired network. From here, Oscar can click to view additional information.
Video Demo
In this video demo, Marvis helps to troubleshoot an issue with Microsoft Teams.