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AP Utilities

Juniper Mist provides some diagnostic options to troubleshoot and manage your AP. The Utilities option on the AP details page enables you to run tests to monitor the AP and your network directly from the AP details page itself. AP Utilities also provides options to reboot, replace, upgrade, and even release an AP. With these options available on a single page, it becomes easier to manage and troubleshoot your AP.

You can access these options under Utilities on the AP details page.

  1. On the Juniper Mist portal, click Access Points on the left pane.

  2. Click an AP from the list to open the AP details page.

  3. Select the utility or tool from the Utilities drop-down list on the upper-right of the page.

Here are the options that you can access from the Utilities list:

  • Testing Tools—Use the following testing tools to check the AP connectivity and monitor the traffic.

    • Ping—Enables you to check the reachability of an IP address or domain. To run the test, specify the IP address or domain name and click Ping. You can also enter the number of ping requests to send. The number can range from 1 through 100, with the default being 10.

    • Traceroute—Helps you to analyze the route that packets take to a specified host or domain, and transit delays of these packets. You can choose between the UDP or ICMP protocol.

      You can use ICMP to test network connectivity. ICMP error messages provide information about networking errors, which can help diagnose connectivity issues.

      UDP can be used for time-sensitive applications such as voice and video playback to diagnose application connectivity issues. The default port used for UDP is 33434, but you can set a port number if you want to.

      Note that firewall policies might treat UDP or TCP traffic differently based on certain factors—for example, source or destination ports. As a result, traffic might be routed to different paths. The Traceroute tool enables you to identify such instances.

      To run the test, specify the host, select the protocol, and then click Traceroute.

    • ARP—Lists the ARP entries that you can analyze to identify any network problems. The AP functions as a Layer 2 device and learns the MAC-IP bindings for all sessions through unicast flows. Unlike switches that maintain the ARP entries for only the active sessions on an L3 interface, the AP maintains an ARP entry for the default gateway for every outbound session. These ARP entries are the MAC-IP bindings that the AP is utilizing to forward the traffic on the wired and wireless interfaces.

  • Send AP Log to Mist—Enables you to send the AP logs securely to Juniper Mist when you experience an issue with your AP. The logs contain real-time status information about the AP and its configuration. The support team uses these logs to understand the issue and provide troubleshooting support.

    It takes at least 30 seconds to 1 minute to send the logs. Do not reboot your device in that interval. If you want to reboot the AP, click Send AP Log to Mist first and wait for at least 1 minute before rebooting the AP.

    Note:

    You will not be able to send the logs if the AP is not connected to the Juniper Mist cloud.

  • Upgrade Firmware—Manually upgrade or downgrade the firmware on an AP from the AP details page. Note that you can upgrade or downgrade only a single AP from the AP details page. If you need to upgrade multiple APs or perform a peer-to-peer upgrade, then you’ll need to use the Upgrade APs option on the Organization > Access Points page.

  • Release AP—Release an AP if you no longer want to include it in your organization. An AP must be released if you want to move the AP into another organization or replace it. When you release an AP, the AP is no longer managed by Juniper Mist. See Release an Access Point from Inventory.

    Note:

    Releasing an AP results in the removal of all configuration related to the AP (such as local configurations, profiles, labels, and SSID) and can result in the AP losing wireless connectivity.

  • Replace AP—Replace an AP seamlessly from the AP details page. The new or replacement AP must be in the Unassigned state (that is, the AP is not assigned to a site). Juniper Mist copies the entire AP configuration onto the replacement AP. Depending on the AP model, certain configurations might not be copied to the new AP. See Replace an Access Point

  • Reboot AP—Use this option if you want to reboot the AP—for example, after a configuration change.