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Troubleshoot Teams Account Integration Issues

The Insights page on the Juniper Mist portal provides site-level and client-level insights for Teams meetings. If you do not see the information on the Insights page:

  • Ensure that the client is connected to a Juniper access point (AP) installed at the site.

  • Verify that the meeting host is a member of the account that is linked to the Mist organization.

  • Ensure that the user logs in to the Teams application before joining the meeting.

  • Verify that you have selected the correct site (that is, the site to which the user connected to join the meeting).