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Manage Access to the MSP Portal

To manage access to the Juniper Mist™ Managed Service Provider (MSP) portal, use the Administrators page.

Note:

You must have the Super User role to manage user accounts.

To manage access to the MSP portal:

  • To find the Administrators page, select MSP > Administrators from the left menu of the MSP portal.
    MSP Menu and Administrators Option
  • To add an MSP user, click the Invite Administrators button at the top-right corner of the page. Enter the user information and role, and then click Invite. The user will receive an email with a link to complete the process of creating an account.
  • When creating or editing an account, you need to assign a role. The role determines the user's access.

    Select one of following MSP roles:

    • Super User—Has full access to the MSP portal and all tenant organizations. This user can manage other administrators.

    • Network Admin—Has limited access to the MSP portal. Can be granted access to all organizations or specific organizations, with access to limited features in the organizations' portals.

    • Observer—Has view-only access to limited features in the MSP portal. Can be granted access to all organizations or specific organizations, with view-only access to limited features in the organizations' portals.

    • Installer—Can be granted access to all organizations or specific organizations, with only the ability to install access points for these organizations.

    • Helpdesk—Can be granted access to all organizations or specific organizations, with only helpdesk monitoring and workflow capabilities for these organizations.

    Note:

    If you invite a user who already has an organization-level user account, be aware that the higher role will take precedence. For example, if a user has the Observer role for an organization, and you invite them as a Super User at the MSP level, they will now have Super User access to the organization as well.
  • To review administrators' status and access, scroll or search in the user list.

    • You can filter the list to specify certain organizations and roles, or to show all organizations and all roles.

      Filter Drop-Down Menus on the Administrators Page

    • You can search by name or email address.

      Search Box on the Administrators Page

    • The Role column includes the designation MSP or Org. designation if the user's access is limited to individual organizations. Users with an Org role do not have access to the MSP portal.

      • MSP—This user has access to the MSP portal, with the role shown.

      • Org—This user has access to one or more organization portals, with the role shown.