Renew a Subscription

Follow these steps to review the status of your subscriptions and to request renewals for those that have expired or are expiring soon.

1. From the left menu, select Organization > Admin > Subscriptions.
2. (Optional) Review the information about your subscriptions and orders.

   • The status appears as Active, Inactive, Expired, or Exceeded.

   • The expiration dates for the subscriptions appear in the Next Renewal and Last Renewal columns. You can have two scenarios here:

     • Same dates listed in both the columns

       

       This scenario is applicable if you have a single subscription or multiple subscriptions that will expire on the same date (renewal date).

     • Different dates listed in the columns

       

       This scenario is applicable if you have multiple subscriptions that will expire on different dates.

       In the above example, you can see that the Next Renewal column lists 3 units due for renewal on Apr 10 and the Last Renewal column lists 12 units due for renewal on Sep 23. If you click the entry in the Next Renewal column, you’ll notice the breakup of the total subscription units due for renewal. The last set of subscriptions due for renewal is listed in the Last Renewal column.

   • To review the usage details for a subscription, click the subscription.

   • To review your subscription orders, click Orders (at the top of the screen).

3. Click Add/Renew Subscriptions.

   The pop-up window displays renewal recommendations.

   

   The Recommended Renewals list includes:

   • Expired subscriptions

   • Exceeded subscriptions

   • Active subscriptions that are due to expire within 90 days

   • The recommended number of licenses for each subscription

4. In the Recommended Renewals section:

   • Select the subscriptions that you want to renew, and clear the check boxes for the other subscriptions.

   • If needed, edit the number of licenses for each subscription.

5. In the Subscriptions to Add section, select the check box for each subscription that you want to add.
   This section appears if your organization lacks any of the available subscriptions.
6. Click Request via Email.