Portal User Roles

Get familiar with the various roles that you can apply to admin accounts, whether your personnel need full read-write access or limited permissions, such as Installer or Help Desk roles.

Table 1: Roles
Role	Description
Super User	Read/write access to entire organization. No restrictions. Full access to all sites Create new sites Manage other administrators Manage all device types and configuration settings
Org Admin	Write access to all components within the Juniper Mist portal and API, *except administrative functions, such as:* Creating or managing other admin users Modifying login and authentication settings Note: The above permissions require the Super User role. For all sites in the entire organization, the Org Admin can view and modify: Organization-level configurations: Audit logs Inventory Mobile SDK Organization settings Site configuration Subscriptions Access Assurance features (with subscription): Auth policies and labels Certificates Client onboarding Endpoints Identity providers WAN Assurance features (with subscription): Applications and appliacation policies Hub profiles Networks and network topology WAN Edge templates Wired Assurance features (with subscription): Campus fabric Switch Templates Wireless Assurance features (with subscription): Device prolfes Templates for RF and WLAN Pre-shared keys Labels
Network Admin	Permissions depend on the sites that this person is granted access to. All Sites—Has the following permissions for all sites in the organization: Modify all site-level features Read access to your organization's audit logs and inventory Manage all device types and configuration settings at the device level View and update existing support tickets Cannot claim or assign devices Cannot configure organization-level features Selected Sites or Site Groups—Has limited read/write access for the specified sites: Manage all device types and configuration settings in the sites that the account can access No access to audit logs and inventory No access to support tickets Cannot configure organization-level features Cannot claim devices Additional Optional Permissions You also can grant read-only access to organization level templates by selecting "Allow read access to select org level configurations" Note: Note: If a user had a Network Admin account before the August 2025 release, certain changes were made to the user's account automatically: If the user previously had All Sites access, the user's role was elevated to Org Admin. If the user previously had access only to selected sites/groups, the Allow read access to select org level configurations check box was automatically selected for the user. Thus, the user has read-only access to organization level templates.
Observer	Read-only access to allowed sites Read-only access to Inventory if granted access to All Sites; no access to other organization-level features
Installer	Limited access for the specified grace period Do the initial installation for APs and switches: claim devices, assign/unassign devices, and place an AP on the floorplan Use the API and the Juniper Mist AI app. Cannot access the portal Cannot unclaim or remove a device from an organization
Helpdesk	Read-only access to allowed sites Basic device management such as upgrading, rebooting, running tests, etc. (not modifying configurations) Basic RF management such as running the RF Environment, making RF recordings, etc. Manual PCAP Read-only access to other site-level pages: Monitor Clients Access Points Location Analytics Switches Mist Edge Devices WAN Edge Devices Read access to Inventory if granted access to All Sites; no read/write access to other organization-level pages
Switch Port Operator	Can view and manage switch port configurations that are allowed by a Super User
Super Observer	Can monitor all sites and can view organization pages
Reporting	Read-only access to analytics tools: Engagement Analytics Occupancy Analytics Network Analytics Premium Analytics (requires subscription)
Location	Read/write access to location-related features: Live View (add/change floorplans, zones, APs, virtual beacons, and so on) Engagement Analytics Occupancy Analytics
Marketing	Read-only access to location-related features: Live View (view floorplans) Engagement Analytics Occupancy Analytics
Mist Edge Admin	Similar to the Super Admin role, but with access only to the Mist Edges and Mist Tunnels for the sites that the admin can access.