Portal User Roles

Get familiar with the various roles that you can apply to admin accounts, whether your personnel need full read-write access or limited permissions, such as Installer or Help Desk roles.

Table 1: Roles
Role	Description
Super User	Read/write access to entire organization. No restrictions. Full access to all sites Create new sites Manage other administrators
Network Admin	If the account is enabled with access to All Sites, this role has limited read/write access to all sites under the organization: Modify all site-level features Access organization's Audit Logs and Inventory Open and update support tickets from the portal Assign devices to sites only from the Assign to Site option on the Inventory page Rename devices only from the Rename option on the Inventory page If the account is enabled with access to selected sites or site groups, this role has limited read/write access to the specified sites: Cannot configure organization-level features Cannot claim APs No access to support tickets from the portal
Observer	Read-only access to allowed sites Read-only access to Inventory if granted access to All Sites; no access to other organization-level features
Installer	Limited access for the specified grace period Do the initial installation for APs and switches: claim devices, assign/unassign devices, and place an AP on the floorplan Use the API and the Juniper Mist AI app. Cannot access the portal Cannot unclaim or remove a device from an organization
Helpdesk	Read-only access to allowed sites Basic device management such as upgrading, rebooting, running tests, etc. (not modifying configurations) Basic RF management such as running the RF Environment, making RF recordings, etc. Manual PCAP Read-only access to other site-level pages: Monitor Clients Access Points Location Analytics Network Read access to Inventory if granted access to All Sites; no read/write access to other organization-level pages
Switch Port Operator	Can view and manage switch port configurations that are allowed by a Super User
Super Observer	Can monitor all sites and can view organization pages