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Portal User Roles

Get familiar with the various roles that you can apply to admin accounts, whether your personnel need full read-write access or limited permissions, such as Installer or Help Desk roles.

Table 1: Roles
Role Description
Super User Read/write access to entire organization. No restrictions.
  • Full access to all sites

  • Create new sites

  • Manage other administrators

Network Admin

If the account is enabled with access to All Sites, this role has limited read/write access to all sites under the organization:

  • Modify all site-level features

  • Access organization's Audit Logs and Inventory

  • Open and update support tickets from the portal

  • Assign devices to sites only from the Assign to Site option on the Inventory page

  • Rename devices only from the Rename option on the Inventory page

If the account is enabled with access to selected sites or site groups, this role has limited read/write access to the specified sites:

  • Cannot configure organization-level features

  • Cannot claim APs

  • No access to support tickets from the portal

Observer
  • Read-only access to allowed sites

  • Read-only access to Inventory if granted access to All Sites; no access to other organization-level features

Installer

Limited access for the specified grace period

  • Do the initial installation for APs and switches: claim devices, assign/unassign devices, and place an AP on the floorplan

  • Use the API and the Juniper Mist AI app.

    Cannot access the portal

  • Cannot unclaim or remove a device from an organization

Helpdesk
  • Read-only access to allowed sites

  • Basic device management such as upgrading, rebooting, running tests, etc. (not modifying configurations)

  • Basic RF management such as running the RF Environment, making RF recordings, etc.

  • Manual PCAP

  • Read-only access to other site-level pages:

    • Monitor

    • Clients

    • Access Points

    • Location

    • Analytics

    • Network

  • Read access to Inventory if granted access to All Sites; no read/write access to other organization-level pages

Switch Port Operator

Can view and manage switch port configurations that are allowed by a Super User

Super Observer

Can monitor all sites and can view organization pages