Help us improve your experience.

Let us know what you think.

Do you have time for a two-minute survey?

 
 

Marvis Conversational Assistant Overview

The Marvis conversational assistant is a next-generation virtual network assistant that can answer your queries. With natural language processing (NLP) and natural language understanding (NLU) capabilities, the conversational assistant can answer product-specific or feature-specific questions. It can provide information about the network and help you find any type of network device.

The Marvis conversational assistant:

  • Provides real-time answers about the network.

  • Infers user intent from general statements and queries.

  • Improves user experience by learning from user feedback.

  • Answers generic questions beyond troubleshooting. You can ask questions like you would in a normal conversation. For example, “How many switches are connected?” or “How is the primary site working?”

Note:

To use the conversational assistant, you must have:

  • A Marvis subscription (Wireless, Wired, or WAN)

    You can use the conversational assistant only if the number of subscriptions is greater than 50 percent of the corresponding number of devices in the inventory. If this condition is not met, then you’ll see a warning message.

  • Access to all sites in the organization

    You can access the conversational assistant even if you have only Read access to a site.

The conversational assistant is accessible from anywhere in the Mist portal. Simply click the Marvis icon in the lower-right corner of the portal and you can get started.

You can start asking questions or select any of the following menu options:

  • Troubleshoot—Helps you troubleshoot site, application, device, and wired or wireless client issues.

  • Search—Enables you to search for users, devices, and sites.

  • Documentation—Enables you to search for documentation related to Mist.

  • Marvis Actions—Displays pending actions from the Actions dashboard.

Note:

You can also access the conversational assistant from the support ticket creation page to quickly troubleshoot impacted sites, devices, and clients before submitting a support ticket. For more information, see Create a Support Ticket.

Here's a video overview of the Marvis conversational assistant.