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ServiceNow Integrations

You can integrate your Juniper Mist organizations with ServiceNow to view device information and Marvis Actions in ServiceNow. You can also set up ServiceNow to automate workflows for common Mist tasks.

Video Overview

What if you could eliminate manual, error-prone network deployment processes, optimize operational costs, letting your IT teams focus on innovation? With Juniper Networks and ServiceNow, this vision is reality, transforming network management with a fully integrated solution that offers unparalleled automation and efficiency.

Imagine empowering your IT team with Juniper's Mist AI inside ServiceNow from Day 0 deployment to Day 2 operations. This powerful integration drives amazing efficiencies, reduces costly errors, and removes the need for middleware and manual workflows—all from within the ServiceNow platform.

Beyond Day 2, your network is continuously monitored with automated service and incident management through ServiceNow and Juniper. The integration provides comprehensive CMDB inventory and device visibility, empowering IT teams to predict, prevent, and resolve outages faster than ever.

We help AI Ops and automation work harder for you, reducing deployment times by over three-fold. With this joint solution, your network can adapt faster operate smoother and scale effortlessly. It's the future of automated network management, and the future is today. Make your network work better for you because Juniper Networks and ServiceNow just work better together.

Integrations

You can integrate Juniper Mist data into ServiceNow by using the following applications from the ServiceNow website.

  • Service Graph Connector (SGC) for Juniper Mist—This integration provides the ability to import your Juniper Mist device inventory into ServiceNow so that you can monitor and manage devices in ServiceNow. Likewise, SGC can also be used for compliance. Most customers start with SGC.

    • Use this integration with individual organizations, MSPs, and large enterprises.

    • Provides visibility for all Mist-connected network inventory including Access Points (APs), EX Series Switches, SRX Series Firewalls, Session Smart Routers (SSRs), and Mist Edges.

    • If you have a Marvis Virtual Network Assistant subscription for Juniper Mist, you also can set up auto-ticketing to automatically create/update/close incidents based on Marvis detections, and link them to the related CI.

    • For more details, including the SGC installation instructions and admin guide, go to Service Now's SGC page.

  • Juniper Mist Automated Provisioning (JMAP)—This integration provides tools to automate Mist Day 0 and Day1+ tasks directly from ServiceNow.

    • Can be used for a single organization, with your managed service provider (MSP) account, or with large enterprises.

    • Can be used to automate network infrastructure and services deployments from ServiceNow: create and configure organizations and sites, manage licenses, claim devices, and more.

      • Can customize Mist templates and map the templates to the site(s).

    • Available for Mist wired, wireless, SD-WAN, security services.

    • Provides “actions” to easily create automation work flows with ServiceNow's no-code UI.

    • Request firmware upgrades for Mist-managed devices from ServiceNow.

    • For more details, including the JMAP installation instructions and admin guide, go to Service Now's JMAP page.

  • Event Management for Juniper Mist—The Juniper Mist Push Connector pushes events and alerts from Mist into ServiceNow so that you can leverage automated network management for Day 2+ tasks from within the ServiceNow platform.

    • Use this integration with individual organizations, MSPs, or large enterprises.

    • Get real-time visibility for all Mist device events and alerts in ServiceNow via the Push Connector for Mist wired, wireless, SD-WAN, and security devices.

    • Automatically generate incidents in ServiceNow based on predefined or custom alert rules (this must be configured separately)—without needing to access the Mist dashboard.

    • Use the ServiceNow Event Management table to leverage AIOps (analyze, consolidate, streamline, and take action on events).

    • For more details, including the Event Management installation instructions and admin guide, go to Service Now's Event Management page.

Note: The above applications are free of charge, but it is important to know that additional licenses on the ServiceNow side may be required. See the Requirements and Dependencies sections on the ServiceNow website to learn more.