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ServiceNow Integrations

You can integrate your Juniper Mist organizations with ServiceNow to view device information and Marvis Actions in ServiceNow and to set up ServiceNow workflows for common Mist tasks.

Video Overview

What if you could eliminate manual, error-prone network deployment processes, optimize operational costs, letting your IT teams focus on innovation? With Juniper Networks and ServiceNow, this vision is reality, transforming network management with a fully integrated solution that offers unparalleled automation and efficiency.

Imagine empowering your IT team with Juniper's Mist AI inside ServiceNow from Day 0 deployment to Day 2 operations. This powerful integration drives amazing efficiencies, reduces costly errors, and removes the need for middleware and manual workflows—all from within the ServiceNow platform.

Beyond Day 2, your network is continuously monitored with automated service and incident management through ServiceNow and Juniper. The integration provides comprehensive CMDB inventory and device visibility, empowering IT teams to predict, prevent, and resolve outages faster than ever.

We help AI Ops and automation work harder for you, reducing deployment times by over three-fold. With this joint solution, your network can adapt faster operate smoother and scale effortlessly. It's the future of automated network management, and the future is today. Make your network work better for you because Juniper Networks and ServiceNow just work better together.

Integrations

You can integrate Juniper Mist data into ServiceNow by using the following applications from the ServiceNow website.

  • Juniper Mist Automated Provisioning (JMAP)—This integration provides tools to automate Day 0 and Day1+ directly from ServiceNow.

    • Can be used for a single organization or with your managed service provider (MSP) account.

    • Can be used to automate network infrastructure and services deployments from ServiceNow: creating and configuration organizations and sites, managing licenses, claiming devices, and more.
    • Provides “actions” to easily create automation work flows with ServiceNow.

    • For more details, including the JMAP installation instructions and admin guide, go to Service Now's JMAP page.

  • Service Graph Connector (SGC) for Juniper Mist—This integration provides the ability to import your Juniper Mist device inventory into ServiceNow so that you can monitor and manage devices in ServiceNow.

    • You use this integration with individual organizations, but it does not yet support an MSP view.

    • If you have a Marvis Virtual Network Assistant subscription for Juniper Mist, you also can set up auto-ticketing to automatically create/update/close incidents based on Marvis detections, and link them to the related CI.

    • Mist Edge devices are not included.

    • For more details, including the SGC installation instructions and admin guide, go to Service Now's SGC page.