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Generating Support Information Reports for EX Series Switches Using the J-Web Interface


This topic applies only to the J-Web Application package.

For requesting technical support for EX Series switches, you can either contact the Juniper Networks Technical Assistance Center (JTAC) or raise an online request on the Customer Support Center (CSC) portal at for quick and easy problem resolution. You can generate the support information report for your device before requesting technical support and include this information with your request for technical support. This information helps the technical assistance providers in identifying your system setup and diagnosing the problem.

To generate the support information report for your switch:

  1. In the J-Web interface, select Maintain > Customer Support > Support Information. For a Virtual Chassis configuration, select a member from the list.

    The Support Information page displays the general information about the switch, such as software version, chassis information, and configuration.

  2. To obtain the support information for your device, click Generate Report to obtain a local copy of the support information report.

With the support information generated, you can access the CSC portal to view a list of the support options available to you, or you can open a case online using CSC’s Case Management tool.

JTAC policies—For understanding JTAC procedures and policies, use the JTAC User Guide located at .