Error Messages

errorType errorClass errorCode errorMessage
Error Validation 600 Entitlement Check Failed.
Error Validation 601 Entitlement Check Failed: serialNumber provided is: &1.
Either serialNumber is invalid or an RMA is already in-progress.
Error Validation 602 Entitlement Check Failed: Serial number or Software Support Reference not provided. SN/SSRN is mandatory for Technical SRs.
Error Validation 603 Entitlement Check Failed: Service contract has expired for the serial number or software support reference number.

SN/SSRN: &1
Service Contract Number: &2
Service SKU: &3
Contract End Date: &4.
Error Validation 604 Entitlement Check Failed: userid &1 is not authorized to open a Service Request for SN/SSRN &2. Support for SN/SSRN specified is supported by Juniper Support Specialist Partner.

Service Contract Number: &3
Service SKU: &4
Contract End Date: &5.
Error Validation 605 Entitlement Check Failed: Service contract for the serial number or software support reference number has expired. Additionally userid &1 is not authorized to open a Service Request for this SN/SSRN: &2 Contact your Juniper Support Specialist Partner to renew support.

Service Contract Number: &3
Service SKU: &4
Contract End Date: &5.
Error Validation 606 Entitlement Check Failed: Serial Number &1 has NO service contract purchased and is also out of warranty.
Error Validation 607 Entitlement Check Failed: Serial Number or Software Support Reference Number &1 is currently being processed. Please open Admin SR or Call Juniper Customer Care for assistance.
Error Validation 608 Entitlement Check Failed: Service contract for the serial number or software support reference number has a start date in the future. Please open an Admin Case or Call Juniper Customer Care for assistance.

SN/SSRN: &1
Service Contract Number: &2
Service SKU: &3
Contract Start Date: &4.
Error Validation 609 Entitlement Check Failed: Serial Number &1 has only Active Warranty. Please open Technical SR via other channels for warranty support.
Warning Validation 610 Entitlement Check Warning: Serial Number &1 has only Active Warranty and maps to Product ID &2 that is a configurable system. Support will be limited to identification of hardware component that has failed.
Error Validation 611 Entitlement Check Failed: Serial Number &1 maps to &2. We don't have a record of the SYSTEM in which this part has been installed. Open Service Request using the serial number of the SYSTEM in which it has been installed.
Error Validation 612 Entitlement Check Failed: Error encountered opening Technical SR with Serial Number &1. Please retry request passing in the productID or contact Juniper Customer Care for assistance.
Error Validation 613 Entitlement Check Failed: serialNumber provided is: &1, productID provided is: &2.
Either serialNumber is invalid or an RMA is already in-progress OR the productID is invalid.
Error Validation 614 Entitlement Check Failed: serialNumber provided is: &1, productID provided is: &2.
Either serialNumber is invalid or an RMA is already in-progress OR the productID is not associated with the serialNumber provided.
Error Validation 707 appId - &1 - and customerSourceID - &2 - combination is not valid.
Error Validation 735 Invalid appId - &1.
Error Validation 750 More than one contact record found for contactEmail - &1. Please contact Juniper Customer Care.
Error Validation 751 Invalid accountID - &1.
Error Validation 752 customerSourceID - &1 - and accountID - &2 combination is not valid.
Error Validation 753 contactEmail - &1 - is not a registered user.
Error Validation 754 contactEmail - &1 - is not associated to accountID - &2.
Error Validation 755 userId - &1 - is not associated to accountID - &2.
Error Validation 756 customerCaseNumber - &1 - is not associated with the specified Account.
Error Validation 757 Invalid serviceRequestNumber - &1.
Warning Validation 758 Service Request - &1 - is already created for this customerCaseNumber - &2. Since it is open the create request has been treated as an update request and SR - &3 - updated accordingly.
Error Validation 759 customerCaseNumber - &1 - is not associated with Service Request - &2.
Error Validation 760 accountID - &1 - is archived. Please contact Juniper Customer Care.
Warning Processing 761 Service Request - &1 - is locked. Update request has been queued.
Error Validation 763 customerCaseNumber provided - &1 - has more than one Case/Service Request in Juniper Support system with the same value. Thus please call querysrdetails API with serviceRequestNumber key.
Error Validation 765 Invalid rmaNumber - &1.
Error Validation 766 Invalid defectiveItemNumber - &1.
Error Validation 768 Serial number or Software Support Reference Number (SSRN) - &1 - is invalid. Please contact Juniper Customer Care if you believe the SN/SSRN is a valid one.
Error Validation 769 More than one contact record found for userId - &1. Please contact Juniper Customer Care.
Error Validation 770 Invalid noteId - &1.
Error Validation 771 userId - &1 - is not a registered user.
Error Processing 772 Service Request creation failed for accountID &1 and customerCaseNumber - &2.
Error Processing 774 Service Request creation failed for customerCaseNumber - &1 and accountID -&2 due to SN/SSRN not passing entitlement check.
Error Validation 775 rmaNumber - &1 - is not associated with serviceRequestNumber - &2.
Error Validation 776 RMA - &1 - is already closed. No update allowed.
Warning Validation 777 RMA - &1 - is locked. Update request has been queued.
Error Validation 778 serviceRequestNumber - &1 - is not associated with the specified Account.
Success Validation 779 RMA - &1 - updated successfully.
Error Validation 780 Note ID - &1 - is not associated with serviceRequestNumber - &2.
Error Validation 781 RMA - &1 - Carrier and Tracking Number update failed.
Error Validation 782 serviceRequestNumber - &1 - is already closed. No updates allowed.
Warning Processing 783 networkOutage provided is ignored. This key applies only for Tech SRs with priority of P1 – Critical.
Error Validation 784 Invalid caseTypeCode - &1.
Error Validation 785 serviceRequestNumber - &1 - already exists for the provided customerCaseNumber - &2 - which is in Closed Status. Resubmit create SR request with a new customerCaseNumber.
Error Validation 786 contactEmail - &1 - is archived. Please contact Juniper Customer Care.
Error Validation 787 userId - &1 - is archived. Please contact Juniper Customer Care.
Error Validation 900 Mandatory key - appId - is not provided.
Error Validation 901 Mandatory key - userId - is not provided.
Error Validation 902 Mandatory key - requestDateTime - is not provided.
Error Validation 903 Mandatory key - requestDateTime - format is incorrect. Please provide it in YYYY-MM-DDTHH:mm:ss.SSSZ format.
Error Validation 904 Mandatory key - caseTypeCode - is not provided.
Error Validation 905 Mandatory key - customerCaseNumber - is not provided.
Error Validation 906 Mandatory key - customerSourceID - is not provided.
Error Validation 907 appId and customerSourceID combination is not valid.
Error Validation 908 Mandatory key - customerUniqueTransactionID - is not provided.
Error Validation 909 Mandatory key - followUpMethod - is not provided.
Error Validation 910 Invalid followUpMethod value.
Error Validation 911 Invalid caseTypeCode value.
Error Validation 912 Mandatory key - synopsis - is not provided.
Error Validation 913 Mandatory key - priority - is not provided.
Error Validation 914 Invalid priority value.
Error Validation 915 Mandatory key - problemDescription - is not provided.
Error Validation 916 Mandatory key - adminSRType - is not provided for Admin SR.
Error Validation 917 Invalid adminSRType value.
Error Validation 918 Mandatory key - adminSRSubType - is not provided for Admin SR.
Error Validation 919 Mandatory key - accountID - is not provided.
Error Validation 920 Mandatory key - contactEmail - is not provided.
Error Validation 921 Mandatory key - serialNumber - cannot be blank for this productSeries and platform combination.
Error Validation 923 Invalid productSeries value.
Error Validation 925 Invalid platform value.
Error Validation 926 Mandatory key - code - is not provided.
Error Validation 927 Mandatory key - telephoneCountryCode - is not provided.
Error Validation 928 Mandatory key - telephoneNumber - is not provided.
Error Validation 929 Mandatory key - notes - is not provided.
Error Validation 930 Mandatory key - notes - is not provided.
Error Validation 931 Mandatory key - serviceRequestNumber - is not provided.
Error Validation 932 appId and userId combination is not valid.
Error Validation 933 Invalid adminSRSubType value.
Error Validation 934 Invalid escalation code value.
Error Validation 935 Mandatory key - appId - is invalid.
Error Validation 936 Account Identifier $AccountIdentifier associated with user $user is an incorrect configuration made by Juniper. Please contact Juniper.
Error Validation 937 Invalid authentication method.
Error Validation 938 User not authenticated with a valid certificate.
Error Validation 942 Mandatory key - noteId - is not provided.
Error Validation 944 Mandatory key - rmaNumber - is not provided.
Error Validation 946 Mandatory key - title - is not provided.
Error Validation 947 Mandatory key - type - is not provided.
Error Validation 948 Mandatory key - sizeInBytes - is not provided.
Error Validation 949 Mandatory key - documentPath - is not provided.
Error Validation 950 Mandatory key - uploadedDateTime - is not provided.
Error Validation 951 Mandatory key - defectiveItemNumber - is not provided.
Error Validation 952 Mandatory key - carrierCode - is not provided.
Error Validation 953 Mandatory key - trackingNumber - is not provided.
Error Validation 954 Mandatory key - serialNumber - cannot be blank for TEC SR.
Error Validation 955 Duplicate customerUniqueTransactionID detected. Please provide an unique transaction ID.
Error Validation 956 Mandatory key - serviceRequestNumber or customerCaseNumber - is needed.
Error Validation 957 Invalid addSenderToEmail value. Only true or false permitted.
Error Validation 958 Invalid networkOutage value. Only true or false permitted.
Error Validation 973 A system error has occurred in preparing the response. Please contact Juniper.
Error Validation 999 &jsonkey provided exceeds the maximum allowed &1 characters.