Error Messages
| errorType | errorClass | errorCode | errorMessage |
|---|---|---|---|
| Error | Validation | 600 | Entitlement Check Failed. |
| Error | Validation | 601 | Entitlement Check Failed: serialNumber provided is: &1. Either serialNumber is invalid or an RMA is already in-progress. |
| Error | Validation | 602 | Entitlement Check Failed: Serial number or Software Support Reference not provided. SN/SSRN is mandatory for Technical SRs. |
| Error | Validation | 603 | Entitlement Check Failed: Service contract has expired for the serial number or software support reference number. SN/SSRN: &1 Service Contract Number: &2 Service SKU: &3 Contract End Date: &4. |
| Error | Validation | 604 | Entitlement Check Failed: userid &1 is not authorized to open a Service Request for SN/SSRN &2. Support for SN/SSRN specified is supported by Juniper Support Specialist Partner. Service Contract Number: &3 Service SKU: &4 Contract End Date: &5. |
| Error | Validation | 605 | Entitlement Check Failed: Service contract for the serial number or software support reference number has expired. Additionally userid &1 is not authorized to open a Service Request for this SN/SSRN: &2 Contact your Juniper Support Specialist Partner to renew support. Service Contract Number: &3 Service SKU: &4 Contract End Date: &5. |
| Error | Validation | 606 | Entitlement Check Failed: Serial Number &1 has NO service contract purchased and is also out of warranty. |
| Error | Validation | 607 | Entitlement Check Failed: Serial Number or Software Support Reference Number &1 is currently being processed. Please open Admin SR or Call Juniper Customer Care for assistance. |
| Error | Validation | 608 | Entitlement Check Failed: Service contract for the serial number or software support reference number has a start date in the future. Please open an Admin Case or Call Juniper Customer Care for assistance. SN/SSRN: &1 Service Contract Number: &2 Service SKU: &3 Contract Start Date: &4. |
| Error | Validation | 609 | Entitlement Check Failed: Serial Number &1 has only Active Warranty. Please open Technical SR via other channels for warranty support. |
| Warning | Validation | 610 | Entitlement Check Warning: Serial Number &1 has only Active Warranty and maps to Product ID &2 that is a configurable system. Support will be limited to identification of hardware component that has failed. |
| Error | Validation | 611 | Entitlement Check Failed: Serial Number &1 maps to &2. We don't have a record of the SYSTEM in which this part has been installed. Open Service Request using the serial number of the SYSTEM in which it has been installed. |
| Error | Validation | 612 | Entitlement Check Failed: Error encountered opening Technical SR with Serial Number &1. Please retry request passing in the productID or contact Juniper Customer Care for assistance. |
| Error | Validation | 613 | Entitlement Check Failed: serialNumber provided is: &1, productID provided is: &2. Either serialNumber is invalid or an RMA is already in-progress OR the productID is invalid. |
| Error | Validation | 614 | Entitlement Check Failed: serialNumber provided is: &1, productID provided is: &2. Either serialNumber is invalid or an RMA is already in-progress OR the productID is not associated with the serialNumber provided. |
| Error | Validation | 707 | appId - &1 - and customerSourceID - &2 - combination is not valid. |
| Error | Validation | 735 | Invalid appId - &1. |
| Error | Validation | 750 | More than one contact record found for contactEmail - &1. Please contact Juniper Customer Care. |
| Error | Validation | 751 | Invalid accountID - &1. |
| Error | Validation | 752 | customerSourceID - &1 - and accountID - &2 combination is not valid. |
| Error | Validation | 753 | contactEmail - &1 - is not a registered user. |
| Error | Validation | 754 | contactEmail - &1 - is not associated to accountID - &2. |
| Error | Validation | 755 | userId - &1 - is not associated to accountID - &2. |
| Error | Validation | 756 | customerCaseNumber - &1 - is not associated with the specified Account. |
| Error | Validation | 757 | Invalid serviceRequestNumber - &1. |
| Warning | Validation | 758 | Service Request - &1 - is already created for this customerCaseNumber - &2. Since it is open the create request has been treated as an update request and SR - &3 - updated accordingly. |
| Error | Validation | 759 | customerCaseNumber - &1 - is not associated with Service Request - &2. |
| Error | Validation | 760 | accountID - &1 - is archived. Please contact Juniper Customer Care. |
| Warning | Processing | 761 | Service Request - &1 - is locked. Update request has been queued. |
| Error | Validation | 763 | customerCaseNumber provided - &1 - has more than one Case/Service Request in Juniper Support system with the same value. Thus please call querysrdetails API with serviceRequestNumber key. |
| Error | Validation | 765 | Invalid rmaNumber - &1. |
| Error | Validation | 766 | Invalid defectiveItemNumber - &1. |
| Error | Validation | 768 | Serial number or Software Support Reference Number (SSRN) - &1 - is invalid. Please contact Juniper Customer Care if you believe the SN/SSRN is a valid one. |
| Error | Validation | 769 | More than one contact record found for userId - &1. Please contact Juniper Customer Care. |
| Error | Validation | 770 | Invalid noteId - &1. |
| Error | Validation | 771 | userId - &1 - is not a registered user. |
| Error | Processing | 772 | Service Request creation failed for accountID &1 and customerCaseNumber - &2. |
| Error | Processing | 774 | Service Request creation failed for customerCaseNumber - &1 and accountID -&2 due to SN/SSRN not passing entitlement check. |
| Error | Validation | 775 | rmaNumber - &1 - is not associated with serviceRequestNumber - &2. |
| Error | Validation | 776 | RMA - &1 - is already closed. No update allowed. |
| Warning | Validation | 777 | RMA - &1 - is locked. Update request has been queued. |
| Error | Validation | 778 | serviceRequestNumber - &1 - is not associated with the specified Account. |
| Success | Validation | 779 | RMA - &1 - updated successfully. |
| Error | Validation | 780 | Note ID - &1 - is not associated with serviceRequestNumber - &2. |
| Error | Validation | 781 | RMA - &1 - Carrier and Tracking Number update failed. |
| Error | Validation | 782 | serviceRequestNumber - &1 - is already closed. No updates allowed. |
| Warning | Processing | 783 | networkOutage provided is ignored. This key applies only for Tech SRs with priority of P1 – Critical. |
| Error | Validation | 784 | Invalid caseTypeCode - &1. |
| Error | Validation | 785 | serviceRequestNumber - &1 - already exists for the provided customerCaseNumber - &2 - which is in Closed Status. Resubmit create SR request with a new customerCaseNumber. |
| Error | Validation | 786 | contactEmail - &1 - is archived. Please contact Juniper Customer Care. |
| Error | Validation | 787 | userId - &1 - is archived. Please contact Juniper Customer Care. |
| Error | Validation | 900 | Mandatory key - appId - is not provided. |
| Error | Validation | 901 | Mandatory key - userId - is not provided. |
| Error | Validation | 902 | Mandatory key - requestDateTime - is not provided. |
| Error | Validation | 903 | Mandatory key - requestDateTime - format is incorrect. Please provide it in YYYY-MM-DDTHH:mm:ss.SSSZ format. |
| Error | Validation | 904 | Mandatory key - caseTypeCode - is not provided. |
| Error | Validation | 905 | Mandatory key - customerCaseNumber - is not provided. |
| Error | Validation | 906 | Mandatory key - customerSourceID - is not provided. |
| Error | Validation | 907 | appId and customerSourceID combination is not valid. |
| Error | Validation | 908 | Mandatory key - customerUniqueTransactionID - is not provided. |
| Error | Validation | 909 | Mandatory key - followUpMethod - is not provided. |
| Error | Validation | 910 | Invalid followUpMethod value. |
| Error | Validation | 911 | Invalid caseTypeCode value. |
| Error | Validation | 912 | Mandatory key - synopsis - is not provided. |
| Error | Validation | 913 | Mandatory key - priority - is not provided. |
| Error | Validation | 914 | Invalid priority value. |
| Error | Validation | 915 | Mandatory key - problemDescription - is not provided. |
| Error | Validation | 916 | Mandatory key - adminSRType - is not provided for Admin SR. |
| Error | Validation | 917 | Invalid adminSRType value. |
| Error | Validation | 918 | Mandatory key - adminSRSubType - is not provided for Admin SR. |
| Error | Validation | 919 | Mandatory key - accountID - is not provided. |
| Error | Validation | 920 | Mandatory key - contactEmail - is not provided. |
| Error | Validation | 921 | Mandatory key - serialNumber - cannot be blank for this productSeries and platform combination. |
| Error | Validation | 923 | Invalid productSeries value. |
| Error | Validation | 925 | Invalid platform value. |
| Error | Validation | 926 | Mandatory key - code - is not provided. |
| Error | Validation | 927 | Mandatory key - telephoneCountryCode - is not provided. |
| Error | Validation | 928 | Mandatory key - telephoneNumber - is not provided. |
| Error | Validation | 929 | Mandatory key - notes - is not provided. |
| Error | Validation | 930 | Mandatory key - notes - is not provided. |
| Error | Validation | 931 | Mandatory key - serviceRequestNumber - is not provided. |
| Error | Validation | 932 | appId and userId combination is not valid. |
| Error | Validation | 933 | Invalid adminSRSubType value. |
| Error | Validation | 934 | Invalid escalation code value. |
| Error | Validation | 935 | Mandatory key - appId - is invalid. |
| Error | Validation | 936 | Account Identifier $AccountIdentifier associated with user $user is an incorrect configuration made by Juniper. Please contact Juniper. |
| Error | Validation | 937 | Invalid authentication method. |
| Error | Validation | 938 | User not authenticated with a valid certificate. |
| Error | Validation | 942 | Mandatory key - noteId - is not provided. |
| Error | Validation | 944 | Mandatory key - rmaNumber - is not provided. |
| Error | Validation | 946 | Mandatory key - title - is not provided. |
| Error | Validation | 947 | Mandatory key - type - is not provided. |
| Error | Validation | 948 | Mandatory key - sizeInBytes - is not provided. |
| Error | Validation | 949 | Mandatory key - documentPath - is not provided. |
| Error | Validation | 950 | Mandatory key - uploadedDateTime - is not provided. |
| Error | Validation | 951 | Mandatory key - defectiveItemNumber - is not provided. |
| Error | Validation | 952 | Mandatory key - carrierCode - is not provided. |
| Error | Validation | 953 | Mandatory key - trackingNumber - is not provided. |
| Error | Validation | 954 | Mandatory key - serialNumber - cannot be blank for TEC SR. |
| Error | Validation | 955 | Duplicate customerUniqueTransactionID detected. Please provide an unique transaction ID. |
| Error | Validation | 956 | Mandatory key - serviceRequestNumber or customerCaseNumber - is needed. |
| Error | Validation | 957 | Invalid addSenderToEmail value. Only true or false permitted. |
| Error | Validation | 958 | Invalid networkOutage value. Only true or false permitted. |
| Error | Validation | 973 | A system error has occurred in preparing the response. Please contact Juniper. |
| Error | Validation | 999 | &jsonkey provided exceeds the maximum allowed &1 characters. |