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Manage Your Routing Director Account

You can manage your Routing Director account information from the My Account page. The My Account page displays the user's role in the organization as an immutable field. The user role is assigned by the superuser the superuser creates a user account in the organization.

To manage your account:

  1. Log into Routing Director Web GUI.

  2. Click the user account icon in the top-right corner of the GUI and choose My Account from the list.

    The My Account page appears.

    On the My Account page, you can see your account information—e-mail address, first name, last name, phone numbers, roles and authentication information. Network Admins can, in addition, view access control profiles assigned to them.

    You can make changes as suggested in the following procedures:

Change Account Information and Password

To change account information and password:
  1. On the My Account page:
    1. In the Account Information section, change your e-mail address, name, and phone number, as necessary.
    2. In the New Password text field, type a new password to change the password.

      The superuser configures the password policy for the organization. A password can contain up to 32 characters including special characters.

  2. Click Save.
    Routing Director updates your user account information and password.

Enable Two-Factor Authentication

Routing Director supports both Time-based One-Time Password (TOTP) and HMAC-based One-Time Password (HOTP) standards for two-factor authentication (2FA). You can use any compatible authenticator application, including Microsoft Authenticator and Okta Verify, to enable 2FA with Routing Director.

To enable two-factor authentication:

  1. On the My Account page, toggle the Two Factor Authentication button to enable two-factor authentication.
  2. Click Save.
    A message confirms updating your user data. A verify button appears near the two-factor authentication option.
  3. Click Verify.
    The Verification of Two Factor Authentication page appears displaying a QR code.
  4. Open your authenticator application and click the add icon (+) to add a new account.
  5. Scan the QR code displayed in Routing Director.
    Your Routing Director account appears in your authenticator application.
  6. Enter the token number from your authenticator application in the Verification of Two Factor Authentication page.
  7. Click Verify.
    A green check mark appears beside the Two Factor Authentication option on the My Account page. The two-factor authentication is active for your account. You can log out and log back in to Routing Director to verify if two-factor authentication is working.

Enable E-Mail Notifications When SMTP is Configured

Routing Director supports both Time-based One-Time Password (TOTP) and (HMAC-based One-Time Password) HOTP standards for two-factor authentication (2FA). You can use any compatible authenticator application, including Microsoft Authenticator and Okta Verify, to enable 2FA with Routing Director.

If SMTP is configured in Routing Director, superuser, and network administrators can get e-mail notifications when alerts and alarms are generated for all or selected sites.

To enable e-mail notifications:

  1. On the My Account page, click Enable in the Email Notification section.
    The Enable Email Notifications page appears.
  2. On the Enable Email Notifications page, do one of the following:
    1. Click the Enable Org Notifications toggle button, to receive e-mail notifications for all sites in the organization.
    2. Click the toggle button against a site to receive e-mail notifications specific to a site.
  3. Click Close.
    You are returned to the My Account page.
    The Enable Email Notification section shows that you have enabled notifications for your current organization.

Delete Your Routing Director Account

To delete your account:
  1. On the My Account page, click Delete Account present on the top-right corner of the page.
    A confirmation message appears.
  2. Click Yes.
    Routing Director logs you out and deletes your account.
    Note:

    After you delete your user account, Routing Director stores audit logs related to your actions for 30 days.

See Also