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Reset Your Password

Routing Director allows you to reset your account password. You can reset your password from the My Accounts page after you access an organization, in the Routing Director Web GUI. See Manage Your Routing Director Account.

Note:

If you had enabled two factor authentication for your account on the My Account page, it will be disabled when you reset your password. You must re-enable two factor authentication after logging into the GUI using your new password.

The workflow to reset your password when you are not logged into Routing Director varies depending on whether SMTP is configured or not in Routing Director.

Reset your Password (When SMTP is Configured)

If SMTP is configured in Routing Director, all users have an option to reset the password from the login page.

Reset your Password

To reset the password from the login page:

  1. On the Routing Director login page, type your e-mail address and click Next.
  2. Click Forgot Your Password?

    The Reset Password page appears.

  3. Type your e-mail address and click Send Reset Link.

    A message confirms that the link to reset password is sent to your e-mail address.

    The Routing Director login page appears.

  4. Click Reset My Password in the message body of the password recovery e-mail in your inbox.

    The Set New Password page appears.

  5. Type a new password in the Change Password text box and click Change Password.

    A password must contain eight or more characters that are a combination of upper case and lower case letters, numbers 0-9, and special characters.

    The Routing Director page appears.

  6. Type your e-mail address and click Next.
    The Routing Director login page appears.
  7. Enter your new password and click Log in.
    The Select an Organization page appears.
  8. Join or create an organization.
    You are logged into the Routing Director Web GUI.

Reset Password (When SMTP is Not Configured)

Depending on the type of user, different workflows exist to reset the password if SMTP is not configured in Routing Director.

The workflows are described in this section.

Reset the Password of a Superuser, in Paragon Shell, as a System Administrator

To reset the password of a superuser, in Paragon Shell, as a system administrator:

  1. SSH as a root user to a node of the Routing Director cluster.
    You are logged into Paragon Shell.
  2. Execute the following command in the operational mode to reset the password.

    where,

    e-mail-address, is the e-mail address with which the superuser logs in to Routing Director.

    temporary-new-password, is a temporary new password to be used for logging in to Routing Director.

    The password is reset. You can now share the temporary new password with the superuser. The superuser can use the temporary password to access the Routing Director Web GUI. Upon logging in, the user will be prompted to reset the password.

Reset the Password of a User from the Web GUI

Superusers can reset the password of other users from the Users (System Settings > Users) page in the Routing Director Web GUI.

To reset the password of a user, from the Web GUI, as a superuser:

  1. Click Settings Menu > Users on the banner.
    The Users page appears.
  2. Select the user whose password you want to reset and do one of the following:
    Note:

    You can reset the password of users whose status is Created or Active.

    • Click the Edit User (pencil) icon and then click Reset Password on the User: User-Name page.

    • Click More > Reset Password.

    • Right-click the user and click Reset Password.

      The Reset Password page appears. You are presented with a randomly generated temporary password.

  3. Click Copy to Clipboard to copy the masked password.
    To view the masked password, click Show Password.

    You must manually share the new password with the user for them to access the organization.

  4. Click OK.

    The user is listed on the Users page with the status as Created. The status changes to Active when the user successfully logs in to the application with the new password.

Reset the Password as a User Logging in For the First Time

The system administrator adds you to an organization and shares the Routing Director Web URL and credentials (e-mail address and temporary password) with you.

To reset the password as a user logging in for the first time:
  1. Click the Routing Director Web URL.
    Routing Director login page opens in your default browser.
  2. Enter the e-mail address and click Next.
  3. Enter the temporary password and click Log in.

    You are prompted to change your password.

  4. Enter and re-enter a new password and click Change Password.
    You are logged into the Routing Director Web GUI.
    Note:

    In case, you forgot your password and want to reset it, please contact the superuser who shared the temporary password. The superuser will reset and share a new temporary password.

See Also