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About the Alerts Tab (Custom Rules)

To access this tab, click Observability > Health > Custom KPI Collection > Alerts.

Use this tab to view alerts generated for devices. These alerts are triggered by the custom rules that you defined. For more information on defining a custom rule, see Manage Custom Rules.

Tasks You Can Perform

You can perform the following tasks from this tab:

  • In the widgets, you can view:

    • Total Alerts—Displays the total number of alerts generated. The total number includes alerts that are currently open and are addressed (cleared).

    • Critical Alerts—Displays the number of active critical alerts that need immediate attention.

    • Minor Alerts—Displays the number of active minor alerts that are generated. They are warnings that needs to be fixed but don't require immediate attention.

  • View a graphical representation of all active alerts.

    On the graph, you can:

    • View alerts generated for the past 30 minutes, by default.

    • View the total number of active alerts on the y-axis, and the time the alerts occurred on the x-axis.

    • View alerts for a week, a day, 3 hours, 1 hour, 30 minutes (default), or a custom time period.

  • In the Alerts table, you can:

    • View a device-wise list of all alerts generated for various custom rules.

    • View details of an alert—Select an alert and click More > Detail or click the Details icon on the left of the device name to view more information about the alert. The Alert Details pane appears displaying the details of the alert.

    • Sort, resize, or re-arrange columns in a table (grid).

Field Descriptions

Table 1 describes the fields in the Alerts table.

Table 1: Fields in the Alert Table
Field Description

Alert ID

The UUID of the generated alert.

Device

The name of the device.

Rule Instance ID

The UUID of the rule instance.

Severity

The severity level of the alert. The levels are:

  • Critical—Indicates that the issue needs immediate attention.

  • Minor—Indicates that the issue is being monitored and currently there is no impact on the functioning of the network or network devices. They are warnings that needs to be fixed but don't require immediate attention.

Raised Time

The date and time that the alert was generated.

Topic

The name of the string used to logically group related rules.

Rule

The custom rule for which the alert is triggered.

Type

The KPIs associated with the custom rule that triggered the alert.

Site

The siite in which the device (for which the alert was raised) is located.
Status

The current status of the alert. The statuses are:

  • Open—An active alert that has not be addressed.

  • Cleared—The alert is addressed and is no longer active.