Integrate Your Juniper Support Resources to Your Organization

To enable the correlation of device information maintained within Juniper’s support databases with your Juniper Support Insights experience, you must associate your Juniper support resources with your organization. Use your Juniper Support credentials (created through the Juniper Support Portal) to link the Juniper account and integrate your support resources to your organization. Once the account is successfully linked to the organization, the Installed Base (Organization > Inventory > Installed Base) page is populated with support resources for the devices associated with the account.

When you link your Juniper-registered account to an organization, all primary and secondary assets associated with the account and covered by an active service contract are integrated with the organization.

Note:

If the Juniper account is linked to multiple organizations, a device onboarded to one organization is automatically removed from the Installed Base page of the other organizations. However, once the device is offboarded from the organization, the device reappears on the Installed Base page of all the organizations.

For more information on device specific details collected from the cloud-connected devices, see About the Inventory Page.

To integrate your Juniper support resources to your organization:

Click Organization > Settings to open the Organization Settings page.
Note:
If no Juniper account is currently associated with the organization, the Installed Base tab on the Inventory page will display a link to add a Juniper account. Click Add Juniper Account to link the Juniper-maintained asset information you are authorized to access with your organization.

You can associate multiple Juniper accounts with your organization. This allows you to view a consolidated list of devices associated with multiple accounts in one place.

The Add Juniper Account pop-up also displays the list of primary accounts that are currently linked to the organization.

Locate the Juniper Account Integration tile.
On the Juniper Account Integration tile, click Add Juniper Account.
The Add Juniper Account window appears.
Enter your Juniper Support credentials (e-mail address and password), and then click Add.

Juniper Routing Assurance validates your credentials and links the Juniper account with the organization.

The Juniper Account Integration tile displays the account that is linked to the organization.

Note:
Once you successfully execute the account integration workflow, your identity is automatically validated and you can access the device-centric and customer-centric JSI data artifacts of devices associated with the linked Juniper accounts, both the primary account and all the secondary accounts. Otherwise, you will be prompted to validate your identity to gain access to the customer-centric JSI data artifacts of the devices. Once validated, validation persists across user sessions, eliminating the need to re-validate your identity each time you log in. For more information, see Validate Your Juniper Account.

The Installed Base (Organization > Inventory > Installed Base) page is populated with the support resources for devices associated with the account.

Note:
To remove an account, click the Delete (trash can) icon against the account name on the Juniper Account Integration tile. When you remove an account, the associated devices are removed from the Installed Base page.