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View Passive Assurance Monitoring Data

Paragon Automation automatically monitors the health of a VPN service after provisioning the service in the network. To view the health check results for a VPN service and its components:

  1. Click Orchestration > Instances.

    The Service Instances page appears.

  2. Select the service instance and click the service-instance-name hyperlink.

    The Service-Instance-Name Details page appears.

  3. Click the Passive Assurance tab.

    The monitoring data of the service components (categorized into accordions) generated by health checks appear.

You can view passive assurance monitoring data for the following VPN services and related components:

Tasks You Can Perform in the Passive Assurance Tab

You can perform the following tasks in the Passive Assurance tab:

  • View service component parameters—Expand the accordions to view the parameters for the corresponding service component. The parameters are displayed in a tabular format. Table entries for parameters for which you can view detailed health check results are hyperlinked. Click any hyperlinked entry to view the corresponding performance graph and events (alerts) generated for the parameter in the service-component-name Details for service-instance-name page.

  • Set the number of rows to be displayed in the accordion tables.

    Click the Display drop-down at the bottom-right corner of the accordion tables to set the number of rows (15, 30, 50, or 100) to be displayed in the table. The default number of rows displayed is 15.

  • Refresh data displayed in the accordion tables—Click the Refresh icon at the bottom-left corner of the accordion tables to view the most recent updates.

  • Show or hide columns in accordion tables or reset page preferences, using the vertical ellipsis menu.

  • View events (alerts) generated for service components.

    The Relevant Events section on the right side of the accordion displays the last two events (alerts) in order of their severity. To view details about the events, do any one of the following:

    • If there are fewer than two events, hover over the View Details hyperlink. You see a pop-up with the device name, description, created time, last received time, and number of recurrences of the event.

    • If there are more than two events, click the View all Relevant Events hyperlink to view the complete list of events with details such as severity, timestamp, type, recurrence, and description of each event for the accordion category. You can view relevant events for the past seven days.

    The severity level of events is defined by the following categories.

    • Urgent Action Needed (red icon)—Indicates that a critical event has occurred. The functioning of the component is affected and needs urgent user intervention to fix the issue.

    • Action Needed (orange icon)—Indicates that a major event has occurred on the component and needs user action but not urgently. The functioning of the component is affected but not drastically.

    • Being Monitored (yellow icon)—Indicates that a minor event has occurred on the component but needs no user action. The component is being monitored.

    When no event is reported and the component is functioning normally, the status is displayed as No alerts (green icon).

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