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View Workflow Run Details

Paragon Automation allows you to view details of workflow runs and troubleshoot errors by viewing detailed task logs. To access the workflow runs list page, click Orchestration > Workflows on the navigation menu and use one of the following options on the Workflows page:

  • Click the workflow ID for which you want to view the run details.

  • Click a hyperlinked number in any of the workflow execution state columns (Queued, Success, Running, Failed). You are directed to the Workflow Runs page, where the state is used as a filter to display the runs in that state. On the Workflow Runs page, click the workflow ID or run ID for which you want to view details. You are directed to the workflow runs list page.


The workflow runs list page lists data for up to 1000 workflow runs that were executed in the last 90 days.

You can view the following details about the selected run:

  • The Task tab displays the list of tasks and detailed logs for each task. See Table 2.

  • The Graph tab displays a graphical representation of the workflow tasks that are executed as part of the run. Click Vertical for a vertical view of the workflow chart. Click Horizontal for a horizontal view of the flowchart.

  • The Details tab displays general details about the run such as the execution status, run ID and duration, workflow ID, and so on. See Table 1.

You can refresh the workflow runs list page by clicking the refresh icon. You can also set auto refresh frequency to refresh the page by clicking the horizontal ellipsis near the refresh icon and selecting the refresh frequency (30 seconds, 1 minutes, 3 minutes, or 5 minutes).

Table 1: Fields on the Details Tab




The status of the workflow run:

  • Success—The workflow run was successfully executed.

  • Failed—The workflow run failed to execute.

Run ID

Unique ID assigned to the workflow run.

Run Duration

Duration of time taken to execute the workflow run.

Logical Date

The start of the data interval for a workflow run. The data interval refers to the time range in which the workflow run is scheduled. For example, for a workflow run that is scheduled hourly, the data interval is an hour.

Start Date

The date and time when a workflow run started to execute. The start date and time is specified in the workflow.

End Date

The date and time when a workflow run stopped execution.

Workflow ID

Unique identifier generated for a workflow.


Details associated with the workflow run, such as the service instance ID, service order name and operation type, customer and organization IDs, instance path, and lock ID.

Table 2: Fields on the Task Tab




Name of the task. You can view detailed logs of a task by clicking the details icon near the task name. See View Task Logs.


Task execution status:

  • Success—The task was successfully executed.

  • Skipped—The task was skipped during workflow run execution.

  • Failed—The task failed to execute.

  • Upstream_failed—The current task failed to execute as its upstream or preceding task on which it has a dependency failed to execute.


Date and time when the task was started.


Duration of time taken to execute the task.

View Task Logs

You can view and copy detailed logs of tasks for troubleshooting and debugging. Use one of the following ways to view task logs from the Task tab:

  • Click the Details icon that appears next to the task name when you hover over a task.

  • Select the task and click More > Detail.

The task details pane appears and lists the logs for the selected task. You can perform the following tasks on the details pane:

  • Filter logs by log levels—Click the Log by Attempt drop-down to filter the logs by the following log levels:

    • Debug

    • Info

    • Warning

    • Error

    • Critical

  • View logs in the word wrap format by selecting the Word Wrap check box.

  • View log timestamps in the ISO format by selecting the ISO Format check box.

  • Copy and save the logs on your system for troubleshooting or later use. Click Copy and save the logs.