Validate Your Juniper Account

This topic describes the steps to validate your Juniper registered user account.

Your identity is validated to prevent unauthorized access to customer-centric device information. Once validated, you are granted access to the customer-centric information that you are entitled to access.

Before you begin, ensure the following requirements are met:

Prerequisites

Administrators must link their Juniper credentials to import the Juniper-maintained asset information to the organization. For more information, see Integrate Your Juniper Support Resources to Your Organization.
Note:
- You can access support information for your Juniper inventory that is associated with Juniper accounts, both primary account and secondary accounts.
- An organization can have multiple superusers and all superusers can link Juniper account IDs with the organization.
You (superuser) can invite users to access an organization and to view support information for your Juniper inventory.
User accounts are validated to prevent unauthorized access to customer-centric information.

As a user invited to the organization, you must fulfill the following conditions to gain access to the customer-centric information:
- You must have a registered Juniper user account.
  
  You can register your account on the Juniper Support Portal.
- You must have one of the following roles in JSP: Service, Service Direct, JSI Admin, JSI Standard, JSI Super Admin.
  
  If you have any other role, your account validation will be unsuccessful.
- Your user account must have the required permission to access the information.
  
  To have valid access privileges, your user account must be mapped to the Juniper account ID linked to the organization.

Validate Your Juniper Account

Customer-centric device information is masked to prevent unauthorized access. You must validate your user account each time you want to access the masked customer-centric information associated with the device, such as installed address, contract information, warranty information, and so

To validate your user account:

Navigate to Organization > Inventory > Installed Base or Organization > Support Insights > Assets & Contracts.

On these pages, you can view device-centric information for all Juniper devices, but the customer-centric information for the devices appears blurred.

A banner appears, prompting you to validate your user account. This is to confirm that you are authorized to view the customer-centric device information.
Do one of the following:
- Click Validate Email ID on the banner.
- Hover over any of the blurred fields and click Validate.
The Validate Juniper Account pop-up appears.
Enter your Juniper registered account credentials (email address and password) that you created through Juniper Support Portal.
Click Validate.
On successful validation, the page is refreshed and displays the device-centric information and the customer-centric information that you are entitled to access.

Note:
Your access to customer-centric information depends on the access privileges granted to your user account. For more information, see Users with Validated Juniper Account.

If the credentials you entered are recognized as invalid, you are prompted to re-enter valid credentials. For further assistance, contact your service manager or customer support.

Validate Your Juniper Account as an Unregistered User

You must have a Juniper registered user account to access customer-centric device information.

To validate your account as an unregistered user:

Navigate to Organization > Inventory > Installed Base or Organization > Support Insights > Assets & Contracts.

On these pages, you can view device-centric information for all the devices, but the customer-centric information appears blurred.

A banner appears, prompting you to validate your user account. This is to confirm that you are authorized to view the blurred customer-centric device information.
Do one of the following:
- Click Validate Email ID on the banner.
- Hover over any of the blurred fields and click Validate.
The Validate Juniper Account pop-up appears.
Enter your Juniper account credentials (email address and password).
Click Validate.

If the credentials you entered are recognized as invalid, you are prompted to re-enter valid credentials. You may also encounter this issue if you do not have a Juniper registered account. For further assistance, contact your service manager or customer support.

Figure 1: Invalid Credentials

Click Close to return to the page.
If you do not have a user account, click Register to register your account with Juniper.
You are redirected to the user registration page (https://userregistration.juniper.net/).
Register your account.
After successful registration, log in to the organization, navigate to the Installed Base tab or Assets & Contracts tab and repeat steps 2 through 4.

On successful validation, the page is refreshed and displays the device-centric information and the customer-centric information that you are entitled to access.

Note:
Your access to sensitive customer-centric information depends on the access privileges granted to your Juniper account. For more information, see Users with Validated Juniper Account.

Users with Validated Juniper Account

This section describes the various levels of access controls you might encounter after you successfully validate your Juniper account.

All users who are invited to the organization can view device-centric information for all devices without any validation.

Users who successfully validate their credentials, can view all, some or none of the customer-centric information depending on whether they are authorized to access the same accounts to which the customer-centric information belongs.

Note:

For assistance with access privileges, contact your service manager or Juniper customer support.

Table 1 lists different user scenarios and the device-centric and customer-centric information accessible in each scenario.

Table 1: User Scenarios
User Scenario	Device-centric Data	Customer-centric Data
Validated User With All Matching Accounts	View all device-centric information	View customer-centric information of all Juniper devices linked to the organization
Validated User With a Few Matching Accounts	View all device-centric information	View customer-centric information of only the Juniper devices you are entitled to access.
Validated User With No Matching Accounts	View all device-centric information	No access to customer-centric information of Juniper devices linked to the organization

ON THIS PAGE

Validate Your Juniper Account

Prerequisites

Validate Your Juniper Account

Validate Your Juniper Account as an Unregistered User

Users with Validated Juniper Account