May 19, 2025

AI-assisted issue resolution with Marvis

Use our AI-powered conversational assistant, Marvis, to proactively resolve issues without having to create a support request.

Before you proceed to create a support ticket, start a conversation with Marvis to get instant assistance with troubleshooting and resolving issues. You can either use a prompt template to begin the conversation or enter a custom query. Marvis scans a range of documentation and generates tailored responses, suggests related questions, and provides links to relevant support resources to help you troubleshoot, configure, or understand features instantly without waiting for human assistance. You can ask follow-up questions to refine the search results and get additional clarifications.

With the help of Marvis, you can try to resolve issues, reduce the need to create support tickets, and accelerate the time to resolution. You also have the option to provide feedback on your experience with the AI-assisted issue resolution process.

To access this feature, navigate to the Help menu (?) on the top-right corner of the banner, click Support Tickets > Create a Ticket > How can I help you today?.

If your issue needs deeper investigation and require assistance from the support team, you can proceed to create a support ticket at any time.

[See Create a Support Ticket.]