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Juniper Support Insights

Software Highlights

  • Support insights derived from accurate software and hardware inventory, reducing the risk of problems.

  • Enhanced customer experience through data and analytics.

  • Utilities to remotely configure, troubleshoot, and test connected devices.

  • SIRT advisories and known issues filtered based on the type of device and the version of Junos OS installed on the device.

  • Recommendations for entitlement SKUs that can resolve the feature license non-compliance issues on a device.

  • Validation of user's identity while accessing customer-centric information.

  • Search about Juniper products and services using the AI-enabled Marvis Conversational Interface (CI).

  • Supports monitoring of LWC-connected devices.

  • View SIRT advisories (security vulnerabilties) and PBN Reports (known issues) for cloud-connected devices.

  • View a set of reports that summarize support insights at the organizational level.