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Reset Your Password

You can reset your password on the login page in the Juniper Support Insights GUI. If you had enabled two factor authentication for your account, it will be disabled when you reset your password. You must re-enable two factor authentication after logging into the GUI using your new password.

To reset your password:

  1. On the login page, click Forgot Your Password?
    The Reset Password page appears.
  2. Type your e-mail address in the box and click Send Reset Link.
    A message confirms that the link to reset password is sent to your e-mail address.
    The Juniper Support Insights login page appears.
  3. Click Reset My Password in the message body of the password recovery e-mail in your inbox.

    The Set New Password page appears.

  4. Type a new password in the Change Password box and click Change Password.

    A password must contain eight or more characters that are a combination of upper case and lower case letters, numbers 0-9, and special characters.

    The Juniper Support Insights login page appears.
  5. Type your e-mail address and click Next.
  6. Enter your new password and click Log in.
    The Select an Organization page appears.
  7. Select or create an organization.

    You are logged into the Juniper Support Insights GUI and can view the dashboard of the organization.