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Clearing the Cache

After you complete the installation, you must clear your Java cache and your web browser cache before you log in to the JSA appliance.

Before you begin

Ensure that you have only one instance of your browser open. If you have multiple versions of your browser open, the cache might fail to clear.

Ensure that the Java Runtime Environment is installed on the desktop system that you use to view the user interface. You can download Java version 1.7 from the Java website:

About this task

If you use the Microsoft Windows 7 operating system, the Java icon is typically located under the Programs pane.

To clear the cache:

  1. Clear your Java cache:
    1. On your desktop, select Start > Control Panel.
    2. Double-click the Java icon.
    3. In the Temporary Internet Files pane, click View.
    4. On the Java Cache Viewer window, select all Deployment Editor entries.
    5. Click the Delete icon.
    6. Click Close.
    7. Click OK.
  2. Open your web browser.
  3. Clear the cache of your web browser. If you use the Mozilla Firefox web browser, you must clear the cache in the Microsoft Internet Explorer and Mozilla Firefox web browsers.
  4. Log in to JSA.