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Installation Prerequisites for WinCollect

Before you can install WinCollect agents, you must verify that your deployment meets the installation requirements.

Supported Versions

Administrators should be aware that supported software versions for WinCollect is the Latest version (n) and latest minus one (n-1). This means that the two newest versions of WinCollect are the versions for which JSA Support will provide full support with any support tickets (cases) that are opened. Customers using older versions of WinCollect will receive minimal, best effort, support.. To prevent issues, it is important that administrators keep WinCollect deployments updated when new versions are posted to


WinCollectdoes not support agents installed on Windows servers that use Network Address Translation (NAT). If you place an Event Collector in the same NAT environment as the managed agents, the agents can use the Event Collector as a configuration server, status server, and to send events. However, the Event Collector must be configured to use NAT.

Distribution Options for WinCollect Agents

WinCollect agents can be distributed in a remote collection configuration or installed on the local host.

  • Local collection--The WinCollect agent collects events only for the host on which it is installed. You can use this collection method on a Windows host that is busy or has limited resources, for example, domain controllers.


    JSA Support recommends local collection on Domain Controllers and other high EPS servers, as it is more stable than remote collection. If you are remote polling logs on potentially high EPS servers, JSA Support might require you to install an agent locally on the server.

Figure 1: Local Collection for WinCollect AgentsLocal Collection for WinCollect Agents
  • Remote Collection--The WinCollect agent is installed on a single host and collects events from multiple Windows systems. Use remote collection to easily scale the number of Windows log sources that you can monitor.

Figure 2: Remote Collection for WinCollect AgentsRemote Collection for WinCollect Agents