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Supported Web Browsers

For the features in JSA products to work properly, you must use a supported web browser.

The following table lists the supported versions of web browsers.

Table 1: Supported Web Browsers for JSA Products

Web browser

Supported versions

64 bit Mozilla Firefox

60 Extended Support Release and later

64-bit Microsoft Edge.

38.14393 and later

64 bit Google Chrome

Latest

The Microsoft Internet Explorer web browser is no longer supported as of JSA 7.4.0 or later.

Security Exceptions and Certificates

If you are using the Mozilla Firefox web browser, you must add an exception to Mozilla Firefox to log in to JSA. For more information, see your Mozilla Firefox web browser documentation.

Navigate the Web-Based Application

When you use JSA, use the navigation options available in the JSA Console instead of your web browser Back button.

Enabling Document Mode and Browser Mode in Internet Explorer

If you use Microsoft Internet Explorer to access JSA products, you must enable browser mode and document mode.

  1. In your Internet Explorer web browser, press F12 to open the Developer Tools window.

  2. Click Browser Mode and select the version of your web browser.

  3. Click Document Mode, and select the Internet Explorer standards for your Internet Explorer release.

Related Documentation