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Cisco CallManager

The Cisco CallManager DSM for JSA collects application events that are forwarded from Cisco CallManager devices that are using Syslog.

Before events can be received in JSA, you must configure your Cisco Call Manager device to forward events. After you forward Syslog events from Cisco CallManager, JSA automatically detects and adds Cisco CallManager as a log source.

Configuring Syslog Forwarding

Before events can be received in JSA, you must configure your Cisco CallManager device to forward events.

  1. Log in to your Cisco CallManager.

  2. Select System Enterprise >Parameters.

    The Enterprise Parameters Configuration is displayed.

  3. In the Remote Syslog Server Name field, type the IP address of the JSA console.

  4. From the Syslog Severity For Remote Syslog messages list, select Informational.

    This option configures the severity level of the messages that are collected.

  5. Click Save.

  6. Click Apply Config.

You are now ready to configure a syslog log source for Cisco CallManager.

Syslog Log Source Parameters for Cisco CallManager

If JSA does not automatically detect the log source, add a Cisco CallManager log source on the JSA Console by using the syslog protocol.

When using the syslog protocol, there are specific parameters that you must use.

The following table describes the parameters that require specific values to collect syslog events from Cisco CallManager:

Table 1: Syslog Log Source Parameters for the Cisco CallManager DSM



Log Source type

Cisco CallManager

Protocol Configuration


Log Source Identifier

Type the IP address of your Cisco CallManager.

Cisco CallManager Sample Event Message

Use this sample event message to verify a successful integration with JSA.


Due to formatting issues, paste the message format into a text editor and then remove any carriage return or line feed characters.

Cisco CallManager sample message when you use the syslog protocol

The following sample event message shows that a user is successfully added to a group.

Table 2: Highlighted Fields

JSA field name

Highlighted payload field name

Log Source Time

Aug 21 2020 17:02:45 UTC

Event ID


IP address


Event Category


Event Name

Device unregistered