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About the Users Page in Administration Portal

To access the Users page, select Administration > Users in the Administration Portal.

Use this page to manage users in the Service Provider and Operating Company (OpCo) scopes.

For information about service provider and OpCo user roles and access permissions, see Role-Based Access Control Overview.

The information listed on the Users page changes depending on the authentication method configured:

  • Local —The Users page lists all local users that you can add, edit, and delete.

  • Authentication and Authorization with SSO Server—The Users page is not displayed because users are externally managed in the single sign-on (SSO) server.

Tasks You Can Perform

You can perform the following tasks from this page:

  • Add a service provider user, or an OpCo user. See Add Service Provider and OpCo Users .

  • Edit and delete a service provider user or an OpCo user. See Edit and Delete Service Provider Users and OpCo Users.


    You can edit or delete the information for a tenant user or an OpCo tenant user from the Customer Portal.

  • View details of users in the Service Provider and OpCo scopes. See Table 1.

  • Show or hide columns displayed on the page—Click the Show Hide columns icon in the top right corner of the table and select the columns that you want to view on the page.

  • Reset password for a user. See Resetting the Password for Service Provider, OpCo, and Tenant Users.

  • Search for a user—Click the Search icon in the top right corner of the table and enter the search text in the text box, and press Enter. The search results are displayed on the same page.

Field Descriptions

Table 1 displays the fields on the Users page in the Service Provider and OpCo scopes.

Table 1: Fields on the Users Page




Username of the user.


First Name

First name of the user.

Last Name

Last name of the user.


Indicates whether the user can log in to CSO (enabled) or cannot log in to CSO (disabled).


Depending on the scope selected, indicates the roles assigned to the service provider user or the OpCo user.

By default, this column lists only one role assigned to the user. When a user is assigned more than one role, a +<integer>icon (for example: +2) appears to the right of the role. The integer indicates the number of additional roles assigned to the user. Click on the integer to view the additional roles.

Last Login

Date and time (in MM/DD/YYYY HH:MM formats) when the user last logged into the Administration portal.

Example: 07/22/2017 20:07

Date and time are not displayed when the user has not logged in to the Administration Portal.