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Importing a Certificate

You can import an SSL certificate (directly from a file or by pasting the content) from the Import Certificate page.


If you want to use the SSL proxy feature, you must import at least one root certificate for a tenant; the certificate can be used in one or more sites.

To import a certificate:

  1. Select Administration > Certificates in Customer Portal.

    The Certificates page appears.

  2. Select More > Import Certificate.

    The Import Certificate page appears.

  3. Complete the configuration according to the guidelines provided in Table 1.

    Fields marked with * are mandatory.

  4. Click OK to import the certificate.

    You are taken to the Certificates page. If the certificate content that you imported is validated successfully, a confirmation message is displayed; if not, an error message is displayed.

After importing a certificate, you can use it when you create an SSL proxy profile.

Table 1: Import Certificate Settings



Certificate Name

Enter the certificate name, which must be a unique string of alphanumeric characters and some special characters (_ -). No spaces are allowed and the maximum length is 32 characters.

Certificate Type

Select an option to specify whether the certificate that you are importing is a root certificate (Root CA) or a trusted certificate (Trusted CA).


Enter the passphrase to protect the private key or key pair of the Privacy-Enhanced Mail (PEM) certificate file.


Enter a description for the certificate.

Certificate Content

Select an option to specify whether you want to import the certificate content from a file or whether you want to paste the certificate content.

Paste Certificate Content

Depending on the method you choose in the preceding field, do one of the following:

  • Import the certificate content directly from a file—Click Browse, and in the File Upload dialog, select a file and click Open.

    The filename of the file that you uploaded is displayed.

  • Paste the certificate content directly from a file—Copy the certificate content from the file and paste it in the text box.

  • The following certificate file extensions are supported: .cert, .pem, and .txt.

  • The certificate content must be in the X.509 ASCII format.

  • If the certificate type is Root CA, then the both the certificate content and private key must be specified.

The following is an example of root certificate content.