Getting Started With Your Device

There are several mechanisms provided in the delivery process to ensure that a customer receives a product that has not been tampered with. The customer should perform the following checks upon receipt of a device to verify the integrity of the platform.

• Shipping label—Ensure that the shipping label correctly identifies the correct customer name and address as well as the device.

• Outside packaging—Inspect the outside shipping box and tape. Ensure that the shipping tape and the box are intact and without any damage.

• Inside packaging—Inspect the bag and seal. Ensure that the bag is not opened. Ensure that the seal remains intact.

If you identify a problem during the inspection, you should contact the supplier. Provide the order number, tracking number, and a description of the identified problem to the supplier.

Additionally, there are several checks can be performed to ensure that you have received a box sent by Juniper Networks and not a different company masquerading as Juniper Networks. You should perform the following checks upon receipt of a device to verify the authenticity of the device:

• Verify that the device was ordered using a purchase order. Juniper Networks devices are never shipped without a purchase order.

• When a device is shipped, a shipment notification is sent to the e-mail address provided by you when the order is taken. Verify that this e-mail notification was received. Verify that the e-mail contains the following information:

  • Purchase order number

  • Juniper Networks order number used to track the shipment

  • Carrier tracking number used to track the shipment

  • List of items shipped including serial numbers

  • Address and contacts of both the supplier and the customer

• Verify that the shipment was initiated by Juniper Networks. To verify that a shipment was initiated by Juniper Networks, you should perform the following tasks:

  • Compare the carrier tracking number of the Juniper Networks order number listed in the Juniper Networks shipping notification with the tracking number on the package received.

  • Log on to the Juniper Networks online customer support portal at https://support.juniper.net/support/ to view the order status. Compare the carrier tracking number or the Juniper Networks order number listed in the Juniper Networks shipment notification with the tracking number on the package received.

• Local Management Interfaces—The RJ-45 console port on the device is configured as RS-232 data terminal equipment (DTE). You can use the command-line interface (CLI) over this port to configure the device from a terminal.

• Remote Management Protocols—You can manage the device remotely over any Ethernet interface. It is recommended to use SSHv2 to perform remote management either via the CLI, or using NETCONF.