Ensure Successful Delivery of the Device

When you receive the device, you must verify that it has not been tampered with during the delivery process. Perform the tasks mentioned in Table 1 when you receive the device to confirm its integrity.

Table 1: Successful Delivery of the Device
Checks to Perform	Details
Purchase Order	Order the device using a purchase order. Juniper Networks always requires a purchase order before shipping its devices.
Shipment Notification	Ensure that you receive the shipment notification that Juniper Networks sends to your provided e-mail address. Confirm that the e-mail includes: Purchase order number Juniper Networks order number used to track the shipment Carrier tracking number used to track the shipment List of items shipped, including serial numbers of each item Address and other contact information of both the supplier and the customer
Shipment Initiation	To confirm Juniper Networks' initiation of a shipment: Compare the carrier tracking number in the Juniper Networks shipping notification with the tracking number on the package received. Log in to the Juniper Networks online customer support portal at https://support.juniper.net/support/ to view the order status.
Shipping Label	Ensure that the shipping label correctly identifies the customer name, customer address, and the device.
Outside Packaging	Examine the outer shipping box and tape Ensure that the shipping tape is intact and has not been tampered with or cut Confirm that the box has not been cut or damaged in a way that would allow access to the device
Inside Packaging	Examine the plastic bag and its seal to ensure that the bag has not been cut or removed Verify that the seal is intact

If you identify any issues during inspection, immediately contact the supplier. Provide the order number, carrier tracking number, and a description of the identified problem to the supplier.