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Recover Organization Name

If you forget your organization name to login to the Juniper ATP Cloud portal, you can recover the organization name using the following methods:

  • See the confirmation e-mail that is sent to you when you create an organization. The e-mail now contains the organization name. Here's a sample:

  • Click Forgot Organization link from the Juniper ATP Cloud login page.

The following section provides details to recover the organization name using the Juniper ATP Cloud web portal.

Note:

To recover the organization name you must enter a valid e-mail address.

To recover the organization name from the ATP Cloud web portal:

  1. Open a Web browser, type in the URL for the ATP Cloud web portal, and press Enter.

    The login page appears as shown in Figure 1.

    Figure 1: Juniper ATP Cloud Web UI Login Page Juniper ATP Cloud Web UI Login Page
  2. Click the Forgot Organization link.

    A pop-up appears asking you to confirm navigation to customer support center to provide Juniper SSO credentials.

  3. Click Continue.

    The customer support center login page appears.

  4. Enter the e-mail address that you provided while creating the organization and click Next.

    A pop-up message is displayed with the status of organization recovery.

    • If the e-mail address has organizations associated with it, an e-mail is sent to your registered e-mail address with the list of associated organizations. Here's a sample:

      Here's a sample e-mail for organization recovery:

    • If no organizations are associated with the e-mail address, then you will see the following message:

  5. Click OK to login to the ATP Cloud portal with the organization name.

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