Juniper ATP Cloud Troubleshooting Overview

This topic provides a general guide to troubleshooting some typical problems you might encounter on Juniper ATP Cloud.

Table 1 provides a summary of the symptom or problem and recommended actions with links to the troubleshooting documentation.

Table 1: Troubleshooting Juniper ATP Cloud
Symptom or Problem	Recommended Action
SRX Series Firewall can’t communicate with cloud	See Troubleshooting Juniper ATP Cloud: Checking DNS and Routing Configurations See Troubleshooting Juniper ATP Cloud: Checking Certificates See Troubleshooting Juniper ATP Cloud: Checking the Routing Engine Status See request services advanced-anti-malware data-connection See request services advanced-anti-malware diagnostic
Files not being sent to cloud	See Troubleshooting Juniper ATP Cloud: Checking DNS and Routing Configurations See Troubleshooting Juniper ATP Cloud: Checking Certificates See Troubleshooting Juniper ATP Cloud: Checking the Routing Engine Status See Troubleshooting Juniper Advanced Threat Prevention Cloud: Checking the application-identification License
Viewing system log messages	See Viewing Juniper ATP Cloud System Log Messages
Setting traceoptions	See Configure Traceoptions See View the Traceoptions Log File See Turning Off Traceoptions
Dashboard reports not displaying any data	See Juniper ATP Cloud Dashboard Reports Not Displaying