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Update Agent

You can update one agent at a time to change its device address, agent profile, packages, and open-options, or you can update multiple agents simultaneously to assign an agent profile.

Update One Agent

  1. From the left navigation menu, navigate to Devices >Managed Devices to go to devices and agents.
  2. Click the three dots in the Actions column (right side) for the device that you want to update, then click the Edit button in the Agent menu.
    The Edit Onbox (or Offbox) System Agent(s) dialog opens.
  3. Make your changes (device address, platform, username, password, agent profile, packages, open-options, as applicable).
    CAUTION:

    Changing a user requires completely re-onboarding the device. Changing the password involves several steps that are not straightforward (changing the password on the device, device agents, and pristine config). If you need to change a password, we recommend contacting Juniper Support.
  4. Click Update to update the agent and return to the table view.

Assign / Change Agent Profile on Multiple Agents

  1. From the left navigation menu, navigate to Devices >Managed Devices and select one or more check boxes for the device(s) to update.
  2. Click the Assign Profile button (in the menu that appears above the table after making a selection).
    The Assign System Agent Profile dialog opens.
  3. Make your changes (agent profile, clear existing packages, clear open options).
  4. Click Assign System Agent Profile to save your changes and return to the table view.