Help us improve your experience.

Let us know what you think.

Do you have time for a two-minute survey?


Technical Support (Platform)

Technical Support is available to all customers with a valid and current license for Juniper Apstra software. This includes customers who have purchased a license directly or via a partner or reseller. This also includes customers who have obtained an evaluation license. If your purchased or evaluation license is expired, Juniper Support may not be able to offer support and will refer you to the appropriate sales team to purchase a current license. For more information about working with Juniper Support, refer to Guidelines & Policies

If you require assistance with registration or with opening a technical support case via phone, call Juniper Customer Care at +1-888-314-5822 (toll free, US & Canada). If you are outside the US or Canada, call +1-408-745-9500 or a country number listed on the Contact Support page.

To aid the support process, we ask that you provide Juniper Support with diagnostic information from the Apstra environment. Separate show tech files are needed from the Apstra controller and from each of the affected device agents. You can obtain the show tech files for the Apstra controller and connected on-box agents from the Apstra GUI or via the Apstra controller Linux CLI. You must obtain the show tech files for off-box agents from the Apstra controller Linux CLI.