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Troubleshooting

If the upgrade fails, file a ticket at https://support.juniper.net/support/requesting-support. Please provide as much information as possible on the command history and output from the commands that were run.

To revert to the old version until the issue can be solved:

  • Install the previous release you were running.
  • Follow the instructions in the Lifecycle Management Guide to restore the MySQL database to its previous state using the dump file you created.