Troubleshooting

If the vTA does not show up in Control Center, it is useful to open the vTA's local console to investigate the cause of the problem.

• From the Home screen in vSphere Client, navigate to vCenter Inventory Lists → vApps, and select your vApp (by default named “netrounds”).
• Click the “netrounds” vApp once more in the left-hand navigation pane, then click Top Level Objects.
• Click the “NetroundsVTA” object.

• In the right-hand pane, at the top, open the Actions menu and select Open Console.

• The console opens on a new tab. If you do not see the prompt shown below, click the Send Ctrl+Alt+Delete button in the top right corner.

• Log in using the credentials indicated. You are taken to the top-level Probe Admin Menu:

The functionality here is described in the Paragon Active Assurance support documentation under Test Agents → Configuring Test Agents from the local console. The following functions are particularly helpful:

• Utilities → Ping for checking that the vTA has a working internet connection.
• Utilities → Troubleshoot connection for verifying that the Paragon Active Assurance management connection is working.