Help us improve your experience.

Let us know what you think.

Do you have time for a two-minute survey?

ON THIS PAGE
 

Step 2: Up and Running

Now that you've deployed the Lightweight Collector (LWC), let’s get you up and running with Juniper Support Insights (JSI) on Juniper Support Portal!

Access Juniper Support Insights

To access Juniper Support Insights (JSI), you must register on the User Registration portal. You also require a user role (Admin or Standard) assigned. To get a user role assigned, contact Juniper Customer Care or your Juniper Services team.

JSI supports the following user roles:

  • Standard—The Standard users can view the device onboarding details, operational dashboards, and reports.
  • Admin— The Admin users can onboard devices, perform JSI management functions, view the operational dashboards and reports.
Here's how to access JSI:
  1. Log in to Juniper Support Portal (supportportal.juniper.net) by using your Juniper Support Portal credentials.
  2. On the Insights menu, click:
    • Dashboards to view of a set of operational dashboards and reports.
    • Device Onboarding to perform device onboarding to initiate data collection.
    • Device Notifications to view notifications about device onboarding, data collection, and errors.
    • Collector to view the details of the LWC associated with the account.

View the Lightweight Collector Connection Status

You can view the Lightweight Collector (LWC) connection status on the following portals:

  • Juniper Support Portal

  • The LWC captive portal. The captive portal provides a more detailed view, and has options that let you change the LWC configuration settings and perform troubleshooting.

View the Connection Status on Juniper Support Portal

Here's how to view the LWC connection status on Juniper Support Portal:

  1. On Juniper Support Portal, click Insights > Collector.
  2. Check the summary table to see the Connection Status of the LWC. The status should be shown as Connected.

    If the status is shown as Disconnected, check if the LWC is installed and the two ports are cabled correctly. Ensure that the LWC fulfills the Internal and External Network Requirements as specified in the LWC Platform Hardware Guide. In particular, ensure that the LWC meets the Outbound Connectivity Requirements.

View the Connection Status on the Captive Portal

See Configure the Lightweight Collector for more information.

Onboard Devices

You'll need to onboard devices to initiate a periodic (daily) data transfer from the devices to the Juniper Cloud. Here's how to onboard devices in a JSI setup that uses an LWC:
Note:

You must be an admin user to onboard a device.

Here's how to onboard devices to JSI:

  1. On Juniper Support Portal, click Insights > Device Onboarding.
  2. Click New Device Group. The following image represents the device onboarding page with some sample data filled in.
  3. In the Device Group section, enter the following details for the devices to be associated with the LWC:
    • Name—A name for the device group. A Device Group is a collection of devices with a set of common credentials and modes of connection. The operational dashboards and reports use the device groups to provide a segmented view of the data.
    • IP Address—IP addresses of the devices to be onboarded. You can provide a single IP address or a list of IP addresses. Alternatively, you can upload the IP addresses through a CSV file.
    • Collector Name—Automatically populated if you have only a single LWC. If you have multiple LWCs, select from the list of available LWCs.
    • Site ID—Automatically populated if you have only a single Site ID. If you have multiple Site IDs, select from the list of available Site IDs.
  4. In the Credentials section, create a set of new credentials or select from the existing device credentials.

    JSI supports SSH keys or usernames and passwords.

  5. In the Connections section, define a connection mode. You can add a new connection or choose from the existing connections to connect the device to the LWC. You can connect the devices directly or through a set of bastion hosts. You can specify a maximum of five bastion hosts.
  6. After entering the data, click Submit to initiate device data collection for the device group.

View Notifications

Juniper Cloud notifies you about the device onboarding and data collection status. Notification could also contain information about errors that need to be addressed. You can receive notifications in your email, or view them on Juniper Support Portal.

Here's how to view notifications on Juniper Support Portal:

  1. Click Insights > Device Notifications.
  2. Click a Notification ID to view the content of the notification.

View Operational Dashboards and Reports

The JSI operational dashboards and reports are dynamically updated based on a periodic (daily) device data collection, which is initiated when you onboard a device. The dashboards and reports provide a set of current, historic, and comparative data insights into the devices' health, inventory, and lifecycle management. The insights include the following:

  • Software and hardware systems inventory (chassis to component level detail covering serialized and non-serialized items).

  • Physical and logical interface inventory.

  • Configuration change based on commits.

  • Core files, alarms, and Routing Engine health.

  • End of Life (EOS) and End of Service (EOS) exposure.

Juniper manages these operational dashboards and reports.

Here's how to view the dashboards and reports on Juniper Support Portal:

  1. Click Insights > Dashboard.
    The Operational Daily Health Dashboard is displayed. This dashboard includes charts that summarize the KPIs associated with the account, based on the last collection date.
  2. From the Reports menu on the left, select the dashboard or report you want to view.

    The reports typically consist of a set of filters, an aggregated summary view, and a detailed tabular view based on the data collected. A JSI report has the following features:

    • Interactive views—Organize the data in a meaningful way. For example, you can create a segmented view of the data, click through, and mouse-over for additional details.
    • Filters—Filter data based on your requirements. For example, you can view data specific to one or more device groups for a specific collection date and a comparison period.
    • Favorites—Tag reports as favorites for ease of access.
    • Email Subscription—Subscribe to a set of reports to receive them at a daily, weekly, or monthly frequency.
    • PDF, PTT, and Data formats—Export the reports as PDF or PTT files, or in data format. In data format, you can download the report fields and values for each report component (for example, chart or table) by using the Export Data option as shown below: